Salesforce Business Analyst

Heelsandtech; Michigan; Remote; USD 120,000 - 155,000; Full time

Job summary

Join a dynamic global team as a Senior Business Analyst in the Salesforce ecosystem, where your expertise will drive digital transformation and enhance operational efficiency. This remote role offers the chance to lead a talented team, manage impactful projects, and collaborate with stakeholders across the US, UK, and EMEA. You'll analyze business processes, gather critical system requirements, and optimize Salesforce functionalities, making a significant impact on a global organization's growth. If you're passionate about innovation and leadership, this opportunity is perfect for you.

Qualifications

• 5+ years as a Business Analyst with Salesforce experience.
• Strong understanding of Salesforce CRM capabilities.

Responsibilities

• Collaborate with stakeholders to gather business requirements.
• Lead a team of Solution Architects and Developers.

Skills

Salesforce CRM

Business Analysis

Project Management

Stakeholder Management

Leadership

Education

Bachelor's Degree in a related field

Tools

Salesforce

Project Management Tools

Job description

Michigan, United States · $120K/yr – $155K/yr · Remote Full-time

About the job

Are you an experienced Senior Business Analyst with a passion for optimizing systems and processes within the Salesforce ecosystem? We’re looking for a skilled professional to join a global leader in the technology and life sciences sector. This role offers the opportunity to work on high-impact projects that drive digital transformation and deliver tangible business value.

About the Role

As a Senior Business Analyst, you will have the opportunity to collaborate with a dynamic global team across the US, UK, and EMEA. While this is primarily a remote role, occasional travel to these locations, including Kentucky and Nebraska, for training and project support may be required. In this position, you will lead a team of 5 professionals—including Solution Architects, Developers, and Admins—where you’ll oversee both people and project management to ensure successful outcomes.

You will be responsible for analyzing business processes, gathering key system requirements, and optimizing the company’s Salesforce platform to enhance operational efficiency and drive growth.

Key Responsibilities:

• Collaborate with global business stakeholders to gather and document business requirements, particularly within the Salesforce ecosystem.
• Lead and manage a team of Solution Architects, Developers, and Admins, overseeing both technical deliverables and project execution.
• Analyze current processes and systems to identify areas for improvement and optimization.
• Partner with technical teams to ensure business requirements are effectively translated into technical solutions.
• Provide insights and recommendations to enhance business operations and Salesforce functionality.
• Manage the full lifecycle of Salesforce-related projects, ensuring alignment with business objectives.
• Travel occasionally to US, UK, EMEA, and Kentucky/Nebraska for training and triage support.

Qualifications:

• 5+ years of experience as a Business Analyst, with significant experience in the Salesforce ecosystem.
• Strong understanding of Salesforce CRM capabilities, including Sales Cloud, Service Cloud, and related modules.
• Proven experience gathering and translating business requirements into functional specifications.
• Leadership experience managing cross-functional teams and delivering on complex, multi-faceted projects.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Salesforce certifications are a plus but not required.

Why Join Us?

This is an exciting opportunity to make a significant impact on a global organization’s digital transformation efforts. You’ll be part of a forward-thinking team that values innovation, collaboration, and growth. This role is ideal for someone looking to leverage their Salesforce expertise, lead a talented team, and deliver meaningful business outcomes.

Pay range in Michigan, United States

Exact compensation may vary based on skills, experience, and location.

$120,000/yr – $155,000/yr