Salesforce Business Analyst

Acunor; New Jersey; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking an experienced Salesforce Business Analyst to join their team remotely. The role involves acting as a liaison between business stakeholders and the technical team, ensuring effective implementation of Salesforce solutions tailored to financial accounting. Candidates should have extensive Salesforce experience and strong communication skills to facilitate stakeholder engagement and training.

Qualifications

• 8+ years of experience as a Salesforce Business Analyst.
• Strong knowledge of Sales Cloud, Service Cloud, and Financial Services Cloud.
• Proficiency in creating user stories, process flows, and wireframes.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Design Salesforce solutions that meet business goals.
• Support User Acceptance Testing (UAT) and ensure quality standards.

Skills

Salesforce products knowledge

Stakeholder management

Communication

Requirement gathering

Process optimization

Education

Salesforce Administrator certification

Salesforce Business Analyst certification

Job description

Job Title: Salesforce Business Analyst

Location: Remote

Duration: Longterm

Job Description:

Job Summary

We are seeking an experienced Salesforce Business Analyst to work onsite as part of our (FAO) project team. The candidate will act as the liaison between business stakeholders and the Salesforce technical team, ensuring successful implementation and optimization of Salesforce solutions tailored to the financial accounting domain.

Key Responsibilities

1. Requirement Gathering & Analysis

• Collaborate with business stakeholders to understand and document business processes, requirements, and objectives.
• Translate business needs into functional and technical requirements for Salesforce solutions.

1. Solution Design

• Work with the Salesforce technical team to design solutions that align with business goals while leveraging Salesforce best practices.
• Create detailed process flows, user stories, and use cases.

1. Configuration and Customization Support

• Assist with Salesforce configurations, including workflows, process builders, reports, and dashboards.
• Provide input on customization needs to the development team where configurations do not suffice.

1. Stakeholder Communication

• Act as a bridge between the business teams, technical teams, and third-party vendors.
• Present proposed solutions and gather feedback from stakeholders.

1. Testing & UAT

• Develop test scenarios and support User Acceptance Testing (UAT).
• Ensure all delivered solutions meet quality standards and business requirements.

1. Change Management & Training

• Facilitate user adoption by providing training and creating relevant documentation.
• Support change management processes for Salesforce rollouts.

1. Continuous Improvement

• Identify opportunities for system enhancements and process optimization to maximize ROI on the Salesforce platform.

Skills & Qualifications

Essential:

• At least 8-+ yrs experience as a Salesforce Business Analyst.
• Strong knowledge of Salesforce products, particularly Sales Cloud, Service Cloud, and Financial Services Cloud.
• Familiarity with financial accounting processes and terminology.
• Proficiency in creating user stories, process flows, and wireframes.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications).
• Excellent communication and stakeholder management skills.

Preferred:

• Experience working with Agile/Scrum methodologies.
• Knowledge of integration tools and middleware (e.g., MuleSoft).