Salesforce Business Analyst

Morae; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Morae is seeking a skilled Salesforce Business Analyst to bridge business stakeholders and technical teams. This remote role involves leading client engagements, analyzing business processes, and ensuring Salesforce solutions meet stakeholder needs. The ideal candidate will have a Bachelor's degree and a proven track record in Salesforce implementations.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Flexible PTO & Summer Hours

Opportunities for professional development

Collaborative work environment with cutting-edge technology

Qualifications

• 3+ years of experience as a Salesforce Business Analyst or similar role.
• Proven track record of successful Salesforce project implementations.
• Strong understanding of Salesforce platform capabilities.

Responsibilities

• Lead client discovery sessions to understand business processes and needs.
• Collaborate with architects to design Salesforce-based solutions.
• Act as the primary liaison between business stakeholders and technical teams.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Business Process Mapping

Agile Methodologies

Communication

Problem Solving

Education

Bachelor's degree in Business or Information Technology

Tools

Jira

Azure DevOps

Job description

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Senior Director Human Resources | Talent & People

US – Remote - Houston

Full-time US Hours

Morae Global seeks to find the best and the brightest people – those who understand what it takes to deliver top-quality solutions for our clients.

We are seeking a skilled Salesforce Business Analyst to join our team and serve as the critical bridge between business stakeholders and technical implementation teams. This role requires a detail-oriented professional who can lead client engagements, analyze complex business processes, and ensure that Salesforce solutions are designed and delivered to meet stakeholder needs and drive business value.

Key Responsibilities

Client Engagement & Requirements Gathering

• Lead client discovery sessions to understand business processes, needs, and pain points
• Gather, document, and analyze business requirements and workflows with precision
• Develop comprehensive user stories, acceptance criteria, and functional specifications
• Build strong relationships with stakeholders to ensure a clear understanding of business objectives

Solution Design & Documentation

• Collaborate with architects and developers to design Salesforce-based solutions that meet business requirements
• Create detailed business process documentation, user guides, and functional design documents
• Map current and future state business processes with a focus on process improvement and optimization
• Ensure all documentation is clear, comprehensive, and accessible to both technical and non-technical audiences

Implementation Support & Coordination

• Act as the primary liaison between business stakeholders and technical teams during implementation phases
• Participate in configuration activities and validate implemented features against established requirements
• Conduct engaging demos, walkthroughs, and training sessions for end users and stakeholders
• Facilitate smooth communication and knowledge transfer throughout the project lifecycle

Quality Assurance & Testing

• Assist in developing comprehensive test plans and executing detailed test cases for user acceptance testing (UAT)
• Ensure solutions are delivered with high quality and meet or exceed stakeholder expectations
• Identify and proactively escalate any risks or blockers in implementation progress
• Monitor project deliverables to maintain quality standards and business alignment
• Work closely with project managers to ensure timely delivery of milestones and project objectives
• Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives
• Provide valuable input to project timelines, risk assessments, and scope planning activities
• Support cross-functional collaboration and maintain project momentum

Required Qualifications

Education & Experience

• Bachelor's degree in Business, Information Technology, or a related field
• 3+ years of experience as a Salesforce Business Analyst or similar role
• Proven track record of successful Salesforce project implementations

Technical Knowledge & Skills

• Strong understanding of Salesforce Sales Cloud, Service Cloud, and platform capabilities
• Experience creating business process maps, functional specifications, and user stories
• Proficiency with Salesforce configuration concepts including objects, fields, workflows, and flows
• Familiarity with Agile methodologies and project management tools like Jira or Azure DevOps

Communication & Analytical Skills

• Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders
• Strong problem-solving skills and exceptional attention to detail
• Ability to translate complex business requirements into clear, actionable specifications
• Experience facilitating meetings, workshops, and training sessions

Preferred Qualifications

• Salesforce Administrator or Business Analyst certification
• Additional Salesforce certifications (Advanced Administrator, Platform App Builder)
• Experience with multiple Salesforce clouds and third-party integrations
• Background in change management and user adoption strategies
• Experience with data analysis and reporting tools
• Previous consulting or client-facing experience

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development
• Collaborative work environment with cutting-edge technology
• Flexible PTO & Summer Hours

About Morae

Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision. Learn more at moraeglobal.com. Our privacy policy can be found here https://www.morae.com/privacy-policy

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Information Technology

• Industries

  Legal Services and IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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