Salesforce Business Analyst

Ledgent Technology; Irvine (CA); On-site; USD 170,000 - 220,000; Full time

Job summary

Ledgent Technology seeks a Senior Salesforce Business Analyst to partner with Sales, Marketing, Compliance, and IT to drive enhancements and optimize Salesforce-powered business processes. This onsite Irvine role focuses on B2B Commerce, Sales Cloud, and Compliance-related platforms, with a direct-hire employment arrangement and compensation of $190,000 plus annual bonus.

You will analyze requirements, translate them into functional specifications, and support system optimization, adoption, and

Qualifications

• 7+ years of Business Analysis, Salesforce, or related IT experience.
• 5+ years supporting Salesforce Sales Cloud and B2B Commerce environments.
• Strong understanding of Salesforce platform capabilities, configuration, and support.
• Experience with Jira, Git, Jenkins, Salesforce DX, Change Sets, or similar tools.
• Ability to analyze complex business requirements and translate into technical solutions.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience in Agile and/or Waterfall delivery environments.
• Salesforce certifications are highly valued.

Responsibilities

• Support, analyze, and enhance Salesforce B2B Commerce, Sales Cloud, and Compliance-related platforms.
• Gather business requirements and translate them into functional specifications, configurations, and technical solutions.
• Serve as a key point of contact for platform support, issue resolution, and ongoing system optimization.
• Partner with business stakeholders to improve workflows, user experience, and operational efficiency.
• Document requirements, configurations, process flows, and technical solutions.
• Lead and participate in UAT, regression testing, defect tracking, and release activities.
• Support end-user adoption through training, communication, and ongoing system support.
• Collaborate with technical teams, vendors, and cross-functional stakeholders to deliver scalable business solutions.

Skills

Business Analysis

Salesforce

Stakeholder comms

Requirements gathering

UAT

Agile/Waterfall

Analytical thinking

Tools

Jira

Git

Jenkins

Salesforce DX

Change Sets

Job description

Job Title: Salesforce Business Analyst (Sales / Commerce)
Location: Irvine, CA (4 days onsite weekly)
Employment Type: Direct-hire
Compensation: $190,000 (based on experience) plus annual bonus

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Looking to make a direct impact on business-critical Salesforce platforms? We're seeking a highly skilled Senior Business Analyst to partner with Sales, Marketing, Compliance, and IT teams to drive enhancements, support operations, and optimize Salesforce-powered business processes.
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This role is ideal for someone who combines strong business analysis expertise with hands-on Salesforce platform knowledge and thrives in a fast-paced environment supporting revenue-generating applications.

What You'll Do

• Support, analyze, and enhance Salesforce B2B Commerce, Sales Cloud, and Compliance-related platforms
• Gather business requirements and translate them into functional specifications, configurations, and technical solutions
• Serve as a key point of contact for platform support, issue resolution, and ongoing system optimization
• Partner with business stakeholders to improve workflows, user experience, and operational efficiency
• Document requirements, configurations, process flows, and technical solutions
• Lead and participate in UAT, regression testing, defect tracking, and release activities
• Support end-user adoption through training, communication, and ongoing system support
• Collaborate with technical teams, vendors, and cross-functional stakeholders to deliver scalable business solutions

What We're Looking For

• 7+ years of Business Analysis, Salesforce, or related IT application experience
• 5+ years supporting Salesforce Sales Cloud and B2B Commerce environments
• Strong understanding of Salesforce platform capabilities, configuration, and support
• Experience with application lifecycle and DevOps tools such as Jira, Git, Jenkins, Salesforce DX, Change Sets, or similar technologies
• Ability to analyze complex business requirements and translate them into effective technical solutions
• Strong troubleshooting, problem-solving, and communication skills
• Experience working within Agile and/or Waterfall delivery environments
• Salesforce certifications are highly valued

Why This Opportunity?

• This is a highly visible role supporting mission-critical Salesforce applications that drive sales, commerce, compliance, and business operations. You'll work across multiple business functions, influence platform strategy, and help deliver solutions that improve efficiency, user experience, and business performance.

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.