Salesforce Business Analyst

Stott and May Inc.; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Stott and May Inc. in Charlotte, NC is seeking an experienced Salesforce Business Analyst for a hybrid contract of 6 months, with potential extension or transition to full-time.

The role focuses on a Salesforce transformation involving Sales Cloud, Service Cloud, and early Data360 initiatives. You will gather requirements from business stakeholders, facilitate discovery sessions, optimize processes, and lead change management while documenting user stories and acceptance criteria.

Qualifications

• Strong experience as a Salesforce Business Analyst in enterprise environments.
• Experience with Sales Cloud and Service Cloud.
• Excellent requirements gathering and documentation skills.

Responsibilities

• Partner with stakeholders to gather requirements and translate needs into Salesforce solutions.
• Lead discovery sessions and workshops to identify process improvements.
• Support Sales Cloud and Service Cloud processes across business areas.
• Lead change management, user adoption, training, and communications.
• Document requirements, flows, user stories, and acceptance criteria.
• Collaborate with admins, developers, and project teams to align solutions.
• Contribute to Data360 initiatives and Salesforce strategy.
• Participate in testing, UAT, deployment, and post-implementation activities.

Skills

Sales Cloud

Service Cloud

Requirements gathering

Stakeholder management

Workshops facilitation

Tools

Salesforce

Job description

We are seeking an experienced Salesforce Business Analyst for a hybrid contract opportunity in the Charlotte area, with an initial duration of 6 months and potential for extension and/or transition into a full-time position. This role will support a major Salesforce transformation, with a primary focus on Sales Cloud and Service Cloud and the opportunity to help shape the organization’s future adoption of Salesforce Data360.

Key Responsibilities

• Partner with business stakeholders to gather requirements, understand business processes, and translate business needs into effective Salesforce solutions.
• Facilitate discovery sessions, workshops, and stakeholder meetings to identify process improvements, automation opportunities, and business requirements.
• Support and optimize Salesforce Sales Cloud and Service Cloud processes across multiple business areas.
• Lead change management activities, including user adoption, training, communications, and stakeholder engagement.
• Collaborate with Salesforce administrators, developers, project teams, and business stakeholders to ensure solutions align with business objectives.
• Document business requirements, functional requirements, process flows, user stories, and acceptance criteria.
• Identify opportunities to improve Salesforce processes, workflows, automation, and overall user experience.
• Help support the organization’s evolving Salesforce strategy, including early-stage initiatives around Data360.
• Participate in testing, user acceptance testing, deployment, and post-implementation activities.

Qualifications

• Strong experience as a Salesforce Business Analyst in complex business or enterprise environments.
• Hands‑on experience working with Salesforce Sales Cloud and Service Cloud.
• Strong understanding of Salesforce capabilities, business processes, requirements gathering, and solution design.
• Experience facilitating workshops, discovery sessions, stakeholder meetings, and requirements-gathering activities.
• Strong experience with process improvement, business analysis, user stories, acceptance criteria, and functional documentation.
• Experience supporting Salesforce implementations, enhancements, testing, deployment, and user adoption.
• Strong communication and stakeholder management skills, with the ability to effectively bridge the gap between business and technical teams.
• Experience working closely with Salesforce administrators, developers, architects, and project teams.
• Exposure to Salesforce Data360 or broader Salesforce data initiatives is a plus.
• Must be comfortable working 2-3 days onsite in the DC area.
• Must be authorized to work in the United States.