Salesforce Business Analyst

Spectraforce Technologies; Northbrook (IL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Spectraforce Technologies is seeking a Salesforce Business Analyst in Illinois with 3–5 years of experience, focusing on Sales and Service Cloud, reporting, and analytics. The role is hybrid with 3 days onsite weekly and a 6-month duration.

You will translate business needs into scalable Salesforce reports and dashboards, gather requirements, and partner with IT to integrate data. Onboarding end users and maintaining data quality are also key responsibilities.

Qualifications

• 3–5 years of experience as Salesforce Business Analyst.
• Experience in Salesforce reporting, dashboards, and KPIs.
• Strong collaboration with stakeholders to translate requirements.
• Experience with data cleansing and data quality controls.

Responsibilities

• Translate business needs into Salesforce reporting solutions, dashboards and KPIs for sales and service teams.
• Gather requirements, write user stories, and create detailed functional specifications for reports.
• Design and maintain Salesforce reports and dashboards to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction.
• Configure Sales and Service Cloud objects, fields, validation rules, and security permissions for reporting.
• Develop data models and implement data quality controls, including data cleansing.
• Onboard and train end users on new reports and dashboards.
• Collaborate with IT and data analytics teams to integrate Salesforce data with external systems for reporting.
• Create and maintain data dictionaries, report catalogs, and governance policies.
• Stay current with Salesforce releases and best practices; assess impact on reporting capabilities.

Skills

Salesforce

Business analysis

Requirements gathering

Dashboards & reporting

Stakeholder communication

Tools

Sales Cloud

Service Cloud

Data integrations

Job description

Job Title: Salesforce Business Analyst

Location: Riverwoods, IL (Hybrid, 3 Days onsite per week)

Duration: 6 months

Job Description

Salesforce Business Analyst (3-5 years) focused on Sales and Service Cloud, with a strong emphasis on business processes, reporting and analytics.

Key responsibilities include translating business needs into scalable Salesforce reporting solutions, dashboards, and KPIs for sales and service teams.

Collaborate with stakeholders to gather requirements, document user stories, and create detailed functional specifications for reports and dashboards.

Design, build, and maintain Salesforce reports, dashboards, and advanced reports to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction.

Configure and optimize Sales and Service Cloud objects, fields, validation rules, and security permissions to ensure accurate data capture for reporting.

Develop data models and data quality controls, perform data cleansing.

Onboarding/Training end users on new and updated reports and dashboards.

Partner with IT and data analytics teams to integrate Salesforce data with external systems as needed for comprehensive reporting.

Create and maintain documentation, including data dictionaries, report catalogs, and governance policies.

Stay current with Salesforce releases and best practices, assessing impact on reporting capabilities and driving continuous improvement.

Strong communication, problem-solving, and facilitation skills, with the ability to translate technical concepts for non-technical stakeholders.