Salesforce Administrator & CRM Optimization Lead

Interpublic; United States; Hybrid; USD 80,000 - 120,000; Full time

Job summary

Omnicom is seeking a Salesforce Administrator to leverage Salesforce.com and its database to support business processes and clients. You will be motivated, team oriented, and passionate about Salesforce technology.

The role covers requirements gathering, feature mapping, enhancements, training, and documentation across development sandboxes and production. A strong background in data migration, project management, and stakeholder collaboration is essential.

Qualifications

• Bachelor’s Degree or equivalent related experience in business or technology.
• 2 or more years as a Salesforce.com administrator
• Two or more years working with business teams on data migration and cleanup
• One or more years of project management
• Strong understanding of Salesforce.com best practices and functionality
• Proven experience developing Salesforce.com enhancements to support core business processes
• Experience with Appexchange and Salesforce-to-Salesforce transfers
• Python and HTML experience strongly desired
• Excellent technical, business, and people skills
• Provide high quality support via both telephone and email
• Well organized and flexible to meet continuously changing priorities and challenges

Responsibilities

• Reviews and understands general organization needs and context for development projects
• Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests
• Implements enhancements and rolls out new features to Salesforce.com
• Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used
• Designs and executes solutions for data mapping, object modeling, page layout design, and workflow rules
• Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve
• Handles management between development sandboxes and production Salesforce.com environment
• Works directly with stakeholders and internal and external developers to plan and implement solutions
• Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
• Serves as a subject matter expert (SME) for Salesforce.com
• Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
• Develops reports, dashboards, and processes to continuously monitor data quality and integrity
• Assists with "train-the-trainer" program, training people in the use of Salesforce.com.
• Handles customization of fields, page layouts, record types, reports, and dashboards.
• Develops and designs custom objects and code as needed.
• Customizes, configures, and manages flows
• The primary job functions and responsibilities include, but are not limited to, those listed

Skills

Salesforce.com

Requirements gathering

Data migration

Project management

Stakeholder collaboration

Sandbox & production environments

Communication skills

Education

Bachelor’s Degree or equivalent

Tools

Salesforce

Appexchange

Salesforce-to-Salesforce transfers

Job description

Omnicom is seeking a Salesforce Administrator to leverage Salesforce.com and its database to support business processes and clients. You will be motivated, team oriented, and passionate about Salesforce technology.

The role covers requirements gathering, feature mapping, enhancements, training, and documentation across development sandboxes and production. A strong background in data migration, project management, and stakeholder collaboration is essential.