Salesforce Administrator: Lead Post-Sales Ops & Projects

Insight Global (United States); Sunnyvale (CA); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Insight Global is seeking an experienced Salesforce Administrator to manage post-sales operations initiatives. You will drive progress on internal projects, manage resources, communicate with stakeholders, and track milestones across multiple teams including software engineering and operations.

You will optimize internal tools, implement digital channels, manage business processes, and document technically.

Formación

• BA/BS degree, professional certification or equivalent PM experience.
• 5+ years in roles involving customer support, customer experience, operations, product launches, data analysis and business process management.
• Deep Salesforce platform experience.
• Experience with Agile methodologies.
• Program management with strategic and analytic focus on customer pain points.
• Ability to distill complex issues into clear communication.
• Strong cross-functional collaboration across time zones.
• Self-starter with curiosity in ambiguous development environments.

Responsabilidades

• Provide required support on all Salesforce projects/programs (planning, development, resourcing, reporting).
• Schedule, measure and regularly report on progress, milestones & deliverables.
• Follow established Change Management processes.
• Ensure agreement, alignment and sign-off of initiatives and key deliverables from all stakeholders.
• Maintain project documentation and technical repositories.
• Facilitate workshops, product demos and software trials for Business Requirements.
• Coordinate, conduct and participate in QA/UAT for new features/integrations.
• Conduct Security, Privacy and Risk reviews as required.

Conocimientos

Salesforce

Program management

Agile methodologies

Cross-functional collaboration

Communication

Problem solving

Global time zones

Self-starter

Educación

BA/BS degree

Professional Certification

Herramientas

JavaScript (Salesforce)

LWC

Apex

SOQL

HTML

CSS

Descripción del empleo

Insight Global is seeking an experienced Salesforce Administrator to manage post-sales operations initiatives. You will drive progress on internal projects, manage resources, communicate with stakeholders, and track milestones across multiple teams including software engineering and operations.

You will optimize internal tools, implement digital channels, manage business processes, and document technically.