Salesforce Administrator

Scigon Solutions, Inc.; Oak Brook (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Scigon Solutions, Inc. is seeking a highly motivated Salesforce Administrator / CRM Solutions Lead to support and optimize the organization's Salesforce ecosystem, handling day-to-day administration, stakeholder engagement, and release management within an Agile team.

You will partner with business and technical teams to design scalable CRM solutions for sales, service, marketing, and customer engagement, including security, workflows, dashboards, and data integrity.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Technology, or related field.
• 3+ years Salesforce Administration experience.
• 3+ years supporting Salesforce Sales Cloud & Service Cloud.
• Experience with Jira or similar tools for Agile delivery.
• Experience gathering requirements and translating business needs into technical solutions.

Responsibilities

• Administer and maintain the Salesforce platform including user management, profiles, roles, and security.
• Design, configure, and maintain workflows, automation, and validation rules.
• Monitor platform performance and coordinate releases within Agile teams.
• Gather, validate, and translate business requirements into Salesforce solutions.
• Create dashboards, reports, and user enablement materials.

Skills

Salesforce admin

Stakeholder engagement

Agile delivery

Business analysis

Education

Bachelor's degree in Computer Science, Information Systems, Business Technology, or related field

Tools

Jira

Job description

Our client is seeking a highly motivated Salesforce Administrator / CRM Solutions Lead to support and optimize the organization's Salesforce ecosystem. This individual will be responsible for day-to-day platform administration, stakeholder engagement, process improvements, release management, and Agile team coordination.

The ideal candidate combines strong Salesforce administration expertise with business analysis, solution design, and Agile delivery experience. This role will partner closely with business and technical teams to deliver scalable CRM solutions that support sales, service, marketing, and customer engagement functions.

Key Responsibilities

• Administer and maintain the Salesforce platform, including user management, profiles, permissions, roles, security settings, and access controls.
• Support daily business operations by troubleshooting issues, resolving platform-related requests, and ensuring overall system health.
• Design, configure, and maintain workflows, automation, validation rules, approval processes, and other Salesforce capabilities.
• Monitor platform performance and recommend enhancements aligned with Salesforce best practices.
• Stay current on new Salesforce releases and features, evaluating and implementing capabilities that improve business processes.

Business Analysis & Solution Delivery

• Gather, document, and validate business and functional requirements.
• Translate business needs into scalable Salesforce solutions using declarative configuration and custom enhancements where appropriate.
• Act as a subject matter expert and trusted advisor for CRM capabilities and business process optimization.
• Engage stakeholders to identify improvement opportunities and recommend technology-enabled solutions.
• Develop testing scenarios and support validation activities for enhancements, integrations, and platform updates.

Release Management & Agile Delivery

• Participate in Agile ceremonies, sprint planning, backlog grooming, and daily standups.
• Manage release cycles, including sandbox management, deployments, testing coordination, and change management activities.
• Support CI/CD processes to ensure reliable and repeatable releases.
• Facilitate Scrum ceremonies and help remove blockers impacting project delivery.
• Coordinate work across multiple initiatives and ensure alignment with business priorities.

Reporting & User Enablement

• Build and maintain dashboards, reports, and analytics to support leadership decision-making.
• Provide user training, documentation, and ongoing platform support.
• Partner with business users to drive adoption and maximize CRM value.
• Create and maintain standard operating procedures and platform documentation.
• Collaborate with internal teams, business stakeholders, and third-party partners to deliver CRM enhancements.
• Communicate project status, risks, dependencies, and recommendations to leadership and key stakeholders.
• Support enterprise application initiatives and cross-functional business transformation efforts.

Required Qualifications

Education & Certifications

• Bachelor's degree in Computer Science, Information Systems, Business Technology, or a related field, or equivalent practical experience.

Experience

• 3+ years of Salesforce Administration experience.
• 3+ years supporting Salesforce Sales Cloud and Service Cloud environments.
• 3+ years of Agile project delivery experience using tools such as Jira or similar platforms.
• Experience managing Salesforce security, user administration, workflow automation, reporting, and platform configuration.
• Experience gathering requirements and translating business needs into technical solutions.

Skills

• Strong Salesforce platform knowledge and administration expertise.
• Excellent communication and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Certifications

• Salesforce Service Cloud Consultant
• Salesforce Advanced Administrator
• Salesforce Platform App Builder

Experience

• Experience with Salesforce Account Engagement (Pardot).
• Experience with Experience Cloud.
• Understanding of marketing automation platforms and campaign management processes.
• Experience integrating Salesforce with telephony/contact center platforms.
• Experience supporting Agile and Scrum teams.
• Exposure to Manufacturing Cloud or industry-specific Salesforce solutions.
• Experience working with CRM and ERP integrations.

Technical Knowledge

• Understanding of CRM-to-ERP integrations involving orders, quotations, pricing, inventory, and customer data.
• Familiarity with Salesforce Account Engagement (Pardot) capabilities, audience segmentation, and campaign execution.
• Ability to communicate effectively with both business stakeholders and technical teams.