Salesforce Administrator & Client Success Trainer

EBQ; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

EBQ is seeking a Salesforce trainer and administrator to support multiple clients. You will gather business requirements, translate them into Salesforce designs, and deliver effective training modules while ensuring ongoing client success.

The role emphasizes collaboration across business units and consistent, data-driven improvements to Salesforce configurations. The ideal candidate has Salesforce Administrator Certification, 1–2 years of Salesforce experience, strong communication skills, and

Qualifications

• Salesforce Administrator Certification is required.
• 1–2 years of Salesforce end-user experience or at least 6 months as an admin.
• Strong communication and organizational skills.
• Understanding of Agile and Scrum methodologies.
• Proficiency with Microsoft Excel.

Responsibilities

• Gather client business requirements and translate to Salesforce design specs.
• Provide training modules and ongoing support to EBQ clients.
• Document standard operating procedures for clients.
• Audit Salesforce configurations and propose optimization plans.
• Migrate and implement Salesforce for new organizations.
• Develop reports and dashboards based on client needs.
• Manage data import/export using ETL tools and maintain data integrity.
• Maintain ongoing client relationships and communicate risks timely.

Skills

Salesforce Administration

End-user Salesforce experience

Excellent communication

Excel proficiency

Agile/Scrum familiarity

Customer service

Data architecture understanding

Attention to detail

Education

Salesforce Administrator Certification

Tools

SOQL

SQL basics

Job description

EBQ is seeking a Salesforce trainer and administrator to support multiple clients. You will gather business requirements, translate them into Salesforce designs, and deliver effective training modules while ensuring ongoing client success.

The role emphasizes collaboration across business units and consistent, data-driven improvements to Salesforce configurations. The ideal candidate has Salesforce Administrator Certification, 1–2 years of Salesforce experience, strong communication skills, and