Salesforce Administrator

EBQ; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

EBQ is seeking a Salesforce trainer and administrator to support multiple clients. You will gather business requirements, translate them into Salesforce designs, and deliver effective training modules while ensuring ongoing client success.

The role emphasizes collaboration across business units and consistent, data-driven improvements to Salesforce configurations. The ideal candidate has Salesforce Administrator Certification, 1–2 years of Salesforce experience, strong communication skills, and

Qualifications

• Salesforce Administrator Certification is required.
• 1–2 years of Salesforce end-user experience or at least 6 months as an admin.
• Strong communication and organizational skills.
• Understanding of Agile and Scrum methodologies.
• Proficiency with Microsoft Excel.

Responsibilities

• Gather client business requirements and translate to Salesforce design specs.
• Provide training modules and ongoing support to EBQ clients.
• Document standard operating procedures for clients.
• Audit Salesforce configurations and propose optimization plans.
• Migrate and implement Salesforce for new organizations.
• Develop reports and dashboards based on client needs.
• Manage data import/export using ETL tools and maintain data integrity.
• Maintain ongoing client relationships and communicate risks timely.

Skills

Salesforce Administration

End-user Salesforce experience

Excellent communication

Excel proficiency

Agile/Scrum familiarity

Customer service

Data architecture understanding

Attention to detail

Education

Salesforce Administrator Certification

Tools

SOQL

SQL basics

Job description

Summary

This position is responsible for training and providing ongoing support to clients in relation to Salesforce.com. The ideal candidate will have experience working across multiple business units, ensuring seamless integration and effective use of Salesforce to meet client needs. Strong communication and problem-solving skills are essential to delivering exceptional support and driving successful outcomes.

Position Responsibilities

• Gather client’s business requirements and transform these into technical requirements for Salesforce design
• Leverage Salesforce best practices to minimize the need for custom development
• Write technical documentation for clients outlining standard operating procedures
• Accurately execute training modules with EBQ customers
• Audit Salesforce and provide detailed plan to optimize configuration
• Identify and communicate project risks and issues in a timely manner
• Effectively migrate and implement Salesforce for new organizations
• Work with EBQ’s customers to understand their unique business needs and then customize Salesforce to meet business requirements
• Develop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholders
• Create and manage custom field and objects, flows, record types, data validation, page layouts, and third-party integrations
• Develop and create customized reports and dashboards based on client needs
• Manipulate data and import into Salesforce using various ETL tools
• Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements to EBQ’s clients
• Effectively manage task within EBQ’s project management system
• Retain and accurately apply the training and direction received from management
• Consistently achieve or exceed monthly target(s) established by supervisor
• Adhere to company policies and values
• Work effectively in a collaborative work environment and professionally represent EBQ to clients
• Perform other duties as assigned

Minimum Qualifications

• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Understanding of Salesforce best practices and data architecture
• Salesforce Administrator Certification
• 1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce admin
• Strong customer service and organizational skills
• Understanding of Agile and Scrum methodologies
• Working proficiency with Microsoft Excel
• Process-oriented
• High attention to detail

Proficiency in the following areas is desirable, but not required

• Online screen sharing tools such as RingCentral Meetings, WebEx, GoToMeeting, or Join.Me
• Knowledge of SQL or SOQL
• Additional preferred Salesforce certifications: Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, Service
• Cloud Consultant, Nonprofit Cloud Consultant, Experience Cloud Consultant, Marketing Cloud Consultant, or CPQ Specialist
• Business analyst and/or sales experience
• Experience working with both SMB and Enterprise organizations
• Experience working with Non-Profit organizations
• Understand or experience in release management and software development lifecycle

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 15 pounds at times.

EBQ is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. No visa sponsorship is available for this position.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 512-292-1110 for assistance.