Salesforce Administrator

Tenth Revolution Group; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tenth Revolution Group is seeking a Salesforce Administrator to partner with Service, Analytics, and Governance teams to optimize data collection, reporting, and BI. You will manage sandboxes, implement enhancements, and ensure secure, scalable Salesforce environments across programs and operations.

The role involves leading discovery sessions, designing strategic plans, coordinating with external partners, and delivering end-to-end changes that improve dashboards and reporting capabilities.

Qualifications

• 2+ years of hands-on Salesforce Administration experience.
• Strong Salesforce product knowledge (Sales Cloud or related products).
• SQL and database administration experience.
• Experience with data collection, reporting, and dashboards.

Responsibilities

• Partner with Client Services to understand data collection and reporting requirements.
• Collaborate with Data Analytics to maintain cohesive data architecture and reporting model.
• Ensure Salesforce data structures support BI and reporting needs.
• Advise Data Governance on system changes, priorities and impacts.
• Lead stakeholder discovery sessions and requirements workshops.
• Develop strategic design and implementation plans for Salesforce enhancements.
• Prioritize and manage enhancement projects with leadership.
• Coordinate with external partners on Community and Client Portal improvements.
• Manage Salesforce sandbox and development environments.
• Configure and implement Salesforce enhancements and third-party apps.
• Create test plans, coordinate UAT, and manage testing cycles.
• Deploy validated changes into production environments.
• Maintain documentation and change records.
• Act as Salesforce SME for technology partner projects.
• Maintain and optimize Salesforce environments for Programs and Operations.
• Manage Salesforce releases, upgrades, and proactive maintenance.
• Oversee security configuration, user provisioning, roles, profiles, permissions.
• Provide end-user support and troubleshoot system issues.
• Monitor help desk requests and identify trends for improvement.
• Manage enhancement backlogs and change control processes.
• Stay current on Salesforce product innovations and best practices.
• Monitor user adoption and engagement; develop training materials.

Skills

Salesforce Administration

Sales Cloud knowledge

SQL & database administration

Data collection, reporting & dashboard

Education

Bachelor's or postgraduate degree or professional qualification

Job description

What You'll Do

Plan

• Partner with Client Services teams to understand data collection and reporting requirements
• Collaborate with Data Analytics teams to maintain a cohesive data architecture and reporting model
• Ensure Salesforce data structures support business intelligence and reporting needs
• Advise Data Governance teams on system changes, priorities, and impacts
• Lead stakeholder discovery sessions and requirements gathering workshops
• Develop strategic design and implementation plans for Salesforce enhancements
• Prioritize and manage enhancement projects with leadership teams
• Coordinate with external partners on Community Portal and Client Portal improvements

Build

• Manage Salesforce sandbox and development environments
• Configure and implement Salesforce enhancements and third-party applications
• Create test plans, coordinate UAT, and manage testing cycles
• Deploy validated changes into production environments
• Maintain system documentation and change records
• Act as the Salesforce Subject Matter Expert (SME) for technology partner projects

Run

• Maintain and optimize Salesforce environments for Programs and Operations teams
• Manage Salesforce releases, upgrades, and proactive maintenance activities
• Oversee security configuration, user provisioning, roles, profiles, and permissions
• Provide end-user support and troubleshoot system issues through resolution
• Monitor help desk requests and identify trends for continuous improvement
• Manage enhancement backlogs and formal change control processes
• Stay current on Salesforce product innovations and best practices

Additional Responsibilities

• User and license management for internal and external users
  • Flows
  • Fields
  • Record Types
  • Custom Settings
  • Reports
• Monitor user adoption and engagement
• Develop and deliver user training programs
• Create training materials and documentation
• Collaborate with stakeholders to gather and define business requirements

Required Qualifications

Bachelor's Degree, Postgraduate Degree, or relevant professional qualification

Technical Skills

• 2+ years of hands-on Salesforce Administration experience
• Strong Salesforce product knowledge (Sales Cloud or other Salesforce products)
• SQL and database administration experience
• Experience with data collection, reporting, and dashboard creation

Professional Skills

• Strong analytical and problem-solving abilities
• Excellent time management and organizational skills
• High attention to detail and accuracy
• Ability to work independently and collaboratively
• Strong communication and stakeholder management skills
• Experience supporting diverse and multicultural teams

Additional Certifications

• Additional Salesforce Certifications are a plus
• Experience with nonprofit, community services, or client services environments