Salesforce BA & Team Lead - Enterprise Impact

Synergy; Reston (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

PTO & Holidays

Parental leave

Tuition reimbursement

Referral bonus

Well-being programs

Job summary

Synergy, a premier provider of software solutions, seeks a Business Analyst & Team Lead / Customer Liaison to support an enterprise Salesforce environment used by multiple customer agencies. You will lead discovery sessions, validate solutions with Salesforce architects, and drive ongoing improvements across the platform.

You will manage a team of Salesforce admins and developers, coordinate release planning and documentation, and maintain stakeholder communications.

Qualifications

• 3+ years of experience in government or corporate environment as a Business Analyst, Product Analyst, or similar role supporting enterprise applications.
• Demonstrated leadership experience (formal or informal), including mentoring teams or leading workstreams.
• Strong verbal and written communication and relationship building skills, especially with multi agency or multi stakeholder environments.
• Ability to break down complex business processes into clear requirements and technical artifacts.

Responsibilities

• Lead discovery sessions with customer agencies to understand business processes, requirements, and pain points regarding their Salesforce platform.
• Support the product roadmap by identifying opportunities for system enhancements, workflow optimization, and cross-agency standardization.
• Partner with Salesforce architects and developers to validate solutions, ensure alignment with platform standards, and support ongoing quality assurance.
• Lead a team of Salesforce admins and developers supporting Salesforce enhancements, O&M activities, and enterprise-level platform capabilities.
• Assist with release planning, regression testing, and documentation updates tied to scheduled O&M cycles.
• Manage team workload, prioritize tasks, and track progress against SLAs, and program milestones.
• Coordinate with technical teams, program leadership, and stakeholder groups to ensure effective communication and timely delivery.
• Serve as the primary point of contact for multiple customer agencies, fostering strong, collaborative relationships.
• Facilitate recurring engagement sessions, feedback loops, and status briefings to ensure stakeholder alignment and satisfaction.
• Communicate platform decisions, release updates, and O&M activities in clear, accessible language tailored to each stakeholder audience.
• Create training materials, job aids, and quick reference sheets for new and existing system features.
• Maintain project documentation such as business requirements, functional specifications, process maps, decision logs, and implementation plans.
• Support project planning activities by contributing to project schedules, risk logs, dependency tracking, and communication plans.
• Ensure all documentation is version controlled, accessible, and consistent with enterprise standards.

Skills

Leadership

Communication

Business Analysis

Stakeholder management

Requirements gathering

Education

Bachelor's degree in IT related field

Tools

Salesforce Admin

Job description

Synergy, a premier provider of software solutions, seeks a Business Analyst & Team Lead / Customer Liaison to support an enterprise Salesforce environment used by multiple customer agencies. You will lead discovery sessions, validate solutions with Salesforce architects, and drive ongoing improvements across the platform.

You will manage a team of Salesforce admins and developers, coordinate release planning and documentation, and maintain stakeholder communications.