Salesforce Administrator & AI Process Specialist

Gerard Daniel; Hanover (York County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Gerard Daniel is seeking a Salesforce Administrator & AI Process Specialist to own and optimize our Salesforce environment while leading the adoption of AI-powered solutions across our sales and business development functions.

The role blends technical administration with AI-driven process improvement, aimed at reducing manual work and accelerating business growth. This hybrid position collaborates with leadership to drive strategic initiatives and measurable ROI.

Qualifications

• 2+ years of Salesforce administration experience.
• Proficient with Flows, dashboards, reporting and user management.
• Hands-on exposure to AI tools such as ChatGPT, Claude, Copilot.
• Strong problem-solving and process-improvement skills.
• Excellent communication and training abilities.
• Self-starter thriving in a growing environment.

Responsibilities

• Administer and optimize Salesforce including user management, automation, reporting, dashboards, and data integrity
• Build and maintain Flows, validation rules, custom objects, and system integrations
• Provide Salesforce training and end-user support
• Identify opportunities to automate and improve sales processes using AI
• Pilot and implement tools such as Salesforce Einstein, Agentforce, ChatGPT, Claude, Zapier, Make, and other emerging technologies
• Develop AI-driven solutions for lead management, reporting, customer communications, and workflow automation
• Measure and communicate efficiency gains and ROI from AI initiatives

Skills

Salesforce Admin

Salesforce Flows

Reporting & Dashboards

User Management

Training

AI Tools Exposure

Problem Solving

Communication

Self-starter

Education

(not specified)

Tools

Salesforce Einstein

Agentforce

Zapier

Make

Workato

APIs

Job description

At Gerard Daniel, we're proud to provide high-performance wire mesh and filtration solutions to a diverse range of industrial markets. As we continue to grow, we're looking for a technology-driven professional to help us optimize our systems, streamline processes, and empower our commercial team to deliver exceptional customer value.

We're seeking a Salesforce Administrator & AI Process Specialist who will own and enhance our Salesforce environment while leading the adoption of AI-powered solutions across our sales and business development functions.

This hybrid role is ideal for someone who enjoys both the technical side of Salesforce administration and the innovative challenge of leveraging AI to improve efficiency, eliminate manual work, and support business growth.

What you will do

• Administer and optimize Salesforce, including user management, automation, reporting, dashboards, and data integrity
• Build and maintain Flows, validation rules, custom objects, and system integrations
• Provide Salesforce training and support to end users
• Identify opportunities to automate and improve sales and commercial processes using AI
• Research, pilot, and implement tools such as Salesforce Einstein, Agentforce, ChatGPT, Claude, Zapier, Make, and other emerging technologies
• Develop AI-driven solutions for lead management, reporting, customer communications, and workflow automation
• Measure and communicate efficiency gains and ROI from AI initiatives

Required Qualifications

• 2+ years of Salesforce Administration experience
• Experience with Salesforce Flows, reporting, dashboards, and user management
• Hands‑on exposure to AI tools such as ChatGPT, Claude, Copilot, or similar platforms
• Strong problem‑solving and process improvement skills
• Excellent communication and training abilities
• Self‑starter who thrives in a growing, evolving environment

Preferred Qualifications

• Experience with Salesforce Einstein or Agentforce
• Knowledge of automation tools such as Zapier, Make, or Workato
• Basic understanding of APIs and system integrations
• Experience in operations, business analysis, or IT within a small‑to‑mid‑sized company

Why Join Gerard Daniel

• Help shape how AI is used across the organization
• Drive meaningful business transformation
• Work closely with leadership on strategic initiatives
• Join a growing company focused on innovation and customer success
• Make a measurable impact on commercial performance and operational excellence