Salesforce Administrator

University of Utah; Salt Lake City (UT); On-site; USD 80,000 - 83,000; Full time

Job summary

University of Utah is seeking a Salesforce Administrator in Campus that will steward the donor CRM environment, ensuring secure operations for donor data and gift processing. You will configure fundraising tools, translate requirements to technical designs, and manage integrations with GiveCampus, Conga, DocuSign, and more.

The role involves supporting end users, training staff, and maintaining documentation, with a focus on security and reliability across Advancement and campus partners.

Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Systems Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Responsibilities

• Platform security and data stewardship: safeguard donor and constituent data through security-conscious user and access management (roles, profiles, permissions, public groups, sharing rules, and OWD settings).
• Ensure continuity of donor records and gift data through backup monitoring and recovery readiness.
• Fundraising platform configuration and enhancement: configure and enhance tools gift officers rely on daily (Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, reports and dashboards).
• Translate fundraising business requirements into effective technical designs; partner with Business Analysts, Data Analysts, and developers on enhancements.
• Manage sandbox environments and drive testing/validation of configuration and code changes.
• Administer releases using change sets or app-based DevOps tools (Copado, Gearset, or similar).
• Monitor and maintain the order-of-execution integrity of automated processes during record creation/updates.
• Integrated fundraising systems: implement and maintain integrated applications supporting fundraising operations (GiveCampus, Conga, DocuSign, FormAssembly, Salesforce Maps, Jitterbit, and custom REST API integrations).
• User support, training, and documentation: resolve escalated support issues for end users; guide user training and document platform enhancements; maintain clear, current technical and process documentation.

Skills

Salesforce administration

Security model understanding

Data stewardship

Technical troubleshooting

Training and documentation

Education

Bachelor's degree or equivalent

Equivalency for work experience

Tools

Salesforce

Copado

Gearset

Jitterbit

DocuSign

Form Assembly

Job description

Salesforce Administrator

Job Summary

Systems Administrator University Advancement raises private philanthropic support for theUniversity of Utah — funding scholarships, research, and programsacross campus. The Salesforce Administrator is the steward of thesystem of record behind that fundraising: donor relationships, giftprocessing workflows, and the campaign infrastructure relied on bygift officers university-wide. This position ensures the secure,reliable operation of the Salesforce environment that Advancementand campus fundraising partners depend on to generate donations andsteward donors.

Please note, the posted salary range reflects the compensationrange within which we will make an offer. Offers are determinedbased on qualifications, skills, and experience. Placement at thetop of the range is reserved for candidates who demonstrateexceptional qualifications and experience directly aligned with therole.

Learn more about the great benefits of working forUniversity of Utah: benefits.utah.edu

Responsibilities

Platform security and data stewardship

• Safeguard donor and constituent data through security-conscioususer and access management (roles, profiles, permissions, publicgroups, sharing rules, and OWD settings) protecting sensitivephilanthropic records used across the university
• Ensure continuity of donor records and gift data through backupmonitoring and recovery readiness

Fundraising platform configuration and enhancement

• Configure and enhance the tools gift officers rely on daily,including Flow, assignment rules, approval processes, fields, pagelayouts, record types, dynamic layouts, apps, actions, customsettings, mobile administration, and reports and dashboards
• Translate fundraising business requirements into effectivetechnical designs, partnering with Business Analysts, DataAnalysts, and developers on enhancements
• Manage sandbox environments and drive testing and validation ofconfiguration and code-based changes
• Administer releases using change sets or app-based DevOps tools(Copado, Gearset, or similar)
• Monitor and maintain the order-of-execution integrity ofautomated processes during record creation and updates

Integrated fundraising systems

• Implement and maintain integrated applications supportingfundraising operations, including GiveCampus (online giving), Congaand DocuSign (gift documentation), FormAssembly (forms andconstituent engagement), Salesforce Maps, Jitterbit (donor datasynchronization), and custom REST API integrations

User support, training, and documentation

• Resolve escalated support issues for end users acrossAdvancement, PBS Utah, and campus fundraising partners
• Collaborate with the Talent Enhancement team to guide usertraining and document platform enhancements
• Maintain clear, current technical and processdocumentation

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Systems Administrator, III: Requires a bachelor's(or equivalency) + 6 years or a master's (or equivalency) + 4 yearsof directly related work experience.

Preferences

• Demonstrated understanding of fundraising operations (donorlifecycle, gift processing, campaign management) stronglypreferred
• 1+ year of Salesforce administration experience with activeSalesforce Administrator Certification
• Familiarity with Kindsight Ascend managed package or theability to ramp-up quickly to a complex managed package. If youhave fundraising experience, we expect you to get up to speed withour managed package in 3 months or less. Without fundraisingexperience, we expect your training to take at least 6 months tolearn business processes.
• Deep understanding of the Salesforce security model: profiles,permissions, role hierarchies, record- and field-level access
• Proficiency with declarative configuration: Flow, ProcessBuilder, validation rules, custom objects, page layouts, recordtypes
• Experience with reports and dashboards
• Familiarity with Apex, custom metadata, and customsettings
• Familiarity with SQL/SOQL
• Familiarity with Salesforce-integrated marketing solutions,preferably Marketing Cloud
• Strong analytical and problem-solving skills, applied to bothtechnical troubleshooting and fundraising process improvement
• Clear written and verbal communication - able to explaintechnical concepts to fundraisers and campus partners, and businessneeds to developers
• Curiosity and aptitude for learning new technologies, tools,and Advancement business processes
• Customer-service mindset with meticulous attention to detail,ensuring the quality and reliability of systems gift officersdepend on
• Self-directed in managing multiple priorities and deadlines,while working collaboratively across a cross-functional,mission-driven team

Job Details

• Requisition Number: PRN46501B
• Full Time or Part Time? Full Time
• Work Schedule Summary: Monday – Friday, 8 am – 5 pm
• Department: 00289 - Development
• Location: Campus
• Pay Rate Range: 80,000.00 - 82,820.00
• Close Date: 01/13/2027