Systems Administrator

University of Utah; Campus (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

University of Utah in Utah relies on a seasoned Salesforce Administrator within the University Advancement IT team to steward the system of record for donor relationships, gift processing workflows, and fundraising campaigns.

You will work with analysts, developers, and trainers to configure, secure, and continually improve the platform, ensuring reliable operations and data integrity to support donations and donor stewardship.

Qualifications

• Equivalency: 1 year of higher education can be substituted for 1 year of directly related work experience
• Systems Administrator III requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience

Responsibilities

• Platform security and data stewardship across donor records and gift data
• Fundraising platform configuration and enhancement (Flow, assignment rules, pages, reports)
• Integrated fundraising systems including GiveCampus, Conga, DocuSign, FormAssembly, Salesforce Maps
• User support, training, and documentation for campus partners and donors

Skills

Salesforce admin

Security model

Data backup

Flow configuration

Reports & Dashboards

Education

Bachelor’s degree or equivalent

Tools

Copado

Gearset

Jitterbit

Job description

Priority Review Date (Note - Posting may close at any time)

Job Summary

Systems Administrator University Advancement raises private philanthropic support for the University of Utah — funding scholarships, research, and programs across campus. The Salesforce Administrator is the steward of the system of record behind that fundraising: donor relationships, gift processing workflows, and the campaign infrastructure relied on by gift officers university-wide. This position ensures the secure, reliable operation of the Salesforce environment that Advancement and campus fundraising partners depend on to generate donations and steward donors. Working within the information services team, the Salesforce Administrator partners with Business Analysts, Data Analysts, developers, and trainers to configure, secure, and continuously improve the fundraising platform. The ideal candidate combines strong Salesforce administration skills with an understanding of fundraising operations, and thrives in a fast-paced, mission driven environment. This position reports to the Associate Director of IT within the Information Services team. Please note, the posted salary range reflects the compensation range within which we will make an offer. Offers are determined based on qualifications, skills, and experience. Placement at the top of the range is reserved for candidates who demonstrate exceptional qualifications and experience directly aligned with the role.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

The duties and responsibilities of the Salesforce Administrator include:

Platform security and data stewardship

• Safeguard donor and constituent data through security-conscious user and access management (roles, profiles, permissions, public groups, sharing rules, and OWD settings) protecting sensitive philanthropic records used across the university
• Ensure continuity of donor records and gift data through backup monitoring and recovery readiness

Fundraising platform configuration and enhancement

• Configure and enhance the tools gift officers rely on daily, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, and reports and dashboards
• Translate fundraising business requirements into effective technical designs, partnering with Business Analysts, Data Analysts, and developers on enhancements
• Manage sandbox environments and drive testing and validation of configuration and code-based changes
• Administer releases using change sets or app-based DevOps tools (Copado, Gearset, or similar)
• Monitor and maintain the order-of-execution integrity of automated processes during record creation and updates

Integrated fundraising systems

• Implement and maintain integrated applications supporting fundraising operations, including GiveCampus (online giving), Conga and DocuSign (gift documentation), FormAssembly (forms and constituent engagement), Salesforce Maps, Jitterbit (donor data synchronization), and custom REST API integrations

User support, training, and documentation

• Resolve escalated support issues for end users across Advancement, PBS Utah, and campus fundraising partners
• Collaborate with the Talent Enhancement team to guide user training and document platform enhancements
• Maintain clear, current technical and process documentation

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Systems Administrator, III : Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

• Demonstrated understanding of fundraising operations (donor lifecycle, gift processing, campaign management) strongly preferred
• 1+ year of Salesforce administration experience with active Salesforce Administrator Certification
• Familiarity with Kindsight Ascend managed package or the ability to ramp-up quickly to a complex managed package. If you have fundraising experience, we expect you to get up to speed with our managed package in 3 months or less. Without fundraising experience, we expect your training to take at least 6 months to learn business processes.
• Deep understanding of the Salesforce security model: profiles, permissions, role hierarchies, record- and field-level access
• Proficiency with declarative configuration: Flow, Process Builder, validation rules, custom objects, page layouts, record types
• Experience with reports and dashboards
• Familiarity with Apex, custom metadata, and custom settings
• Familiarity with SQL / SOQL
• Familiarity with Salesforce-integrated marketing solutions, preferably Marketing Cloud
• Strong analytical and problem-solving skills, applied to both technical troubleshooting and fundraising process improvement
• Clear written and verbal communication — able to explain technical concepts to fundraisers and campus partners, and business needs to developers
• Curiosity and aptitude for learning new technologies, tools, and Advancement business processes
• Customer-service mindset with meticulous attention to detail, ensuring the quality and reliability of systems gift officers depend on
• Self-directed in managing multiple priorities and deadlines, while working collaboratively across a cross-functional, mission-driven team

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, colour, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page. Online reports may be submitted at https://oeo.utah.edu. https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.