Enterprise Software Administrators

University of Utah; Salt Lake City (UT); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work schedule

Job summary

Enterprise Software Administrators is seeking a Salesforce Administrator I to join its team in Salt Lake City. The role focuses on administering the university Salesforce platform, configuring solutions, supporting users, and improving business processes within a secure CRM environment.

The ideal candidate will have hands-on Salesforce experience from work, internships, or coursework, strong analytical and communication skills, and a customer-focused mindset to support students, faculty, and

Qualifications

• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal, written, and interpersonal communication.
• Ability to learn new technologies, methodologies, and business processes.
• Customer service orientation with attention to detail and quality.
• Ability to work independently and manage multiple priorities.
• Hands-on Salesforce experience through work, internships, projects, or Trailhead.
• Salesforce certification or progress toward certification within 6 months.
• Familiarity with Salesforce security, reports, dashboards, data management, and Flow automation.
• Familiarity with Trailhead and sharing Trailhead URL is encouraged.
• Experience with CRM/ERP or other enterprise applications.
• Experience with Excel, Tableau, Data Loader, SQL, SOQL for reporting and data analysis.
• Experience in higher education environments or related processes.
• Experience creating technical documentation and training materials.

Responsibilities

• Support day-to-day Salesforce administration: user accounts, permissions, security, data management.
• Build and maintain reports, dashboards, views to support operations and decisions.
• Assist with Salesforce configuration: fields, objects, page layouts, validation rules, automation.
• Support development and maintenance of Salesforce Flows and declarative solutions.
• Provide user support, training, and guidance to departments.
• Assist with data analysis, reporting, and data quality initiatives.
• Document business processes, data definitions, configurations, and technical solutions.
• Participate in testing, troubleshooting, deployments to ensure reliability.
• Gather and document requirements and translate into Salesforce solutions.
• Maintain system documentation and knowledge-base resources.
• Collaborate with stakeholders and IT teams on CRM, reporting and data projects.
• Pursue ongoing Salesforce training and certification.
• Support development, testing, implementation, and continuous improvement of Salesforce solutions.

Skills

Analytical skills

Problem solving

Organizational skills

Verbal communication

Written communication

Interpersonal communication

Customer service

Attention to detail

Learn new technologies

Trailhead

Salesforce certification

Salesforce security

Reports & dashboards

Excel

Tableau

Data Loader

SQL

SOQL

CRM experience

ERP experience

Higher education knowledge

Documentation

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Excel

Tableau

Data Loader

SQL

SOQL

Job description

Enterprise Software Administrators

Open Date | 09/22/2026

Requisition Number | PRN46281B

Job Title | Enterprise Software Administrators

Working Title | Salesforce Administrator I

Career Progression Track | P00

Track Level | P1 - Entry Level Pro

FLSA Code | Computer Employee

Patient Sensitive Job Code? | No

Standard Hours per Week | 40

Full Time or Part Time? | Full Time

Shift | Day

Work Schedule Summary | Monday – Friday, 8 a.m. – 5 p.m. hybrid

VP Area | President

Department | 00417 - UIT Univ Support Services

Location | Campus

City | Salt Lake City, UT

Type of Recruitment | External Posting

Pay Rate Range | $55,000 - $70,000

Close Date | 12/18/2026

Job Summary

Enterprise Software Administrator

The Salesforce Administrator I supports the administration, enhancement, and ongoing success of the university’s Salesforce platform. Working alongside a team of Salesforce-certified professionals, this role helps configure solutions, support users, improve business processes, and maintain a secure and reliable CRM environment.

This position is ideal for an early-career technology professional looking to grow a career in Salesforce administration. Candidates should possess at least some hands‑on experience with Salesforce through professional work, internships, academic projects, certifications, Trailhead learning, volunteer work, or equivalent experience.

The successful candidate will have strong analytical and communication skills, a customer‑focused mindset, and a desire to learn while contributing to meaningful initiatives that support students, faculty, and staff.

About UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah

Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Support the day-to-day administration of Salesforce, including user accounts, permissions, security settings, and data management.
• Build and maintain reports, dashboards, list views, and other tools that support university operations and decision-making.
• Assist with Salesforce configuration, including fields, objects, page layouts, validation rules, and automation.
• Support the development and maintenance of Salesforce Flows and other declarative solutions.
• Provide user support, training, and guidance to departments and end users.
• Assist with data analysis, reporting, and data quality initiatives involving Salesforce and related university systems.
• Help document business processes, data definitions, system configurations, and technical solutions.
• Participate in testing, troubleshooting, and deployment activities to ensure system reliability, data integrity, and successful system enhancements.
• Help gather and document business requirements and help translate them into effective Salesforce solutions.
• Maintain system documentation, procedures, and knowledge-base resources.
• Collaborate with university stakeholders and IT teams to support CRM, reporting, and data-related projects.
• Pursue ongoing Salesforce training, certification, and professional development.
• Support the development, testing, implementation, and continuous improvement of Salesforce solutions and related initiatives.

Job Code: P34161 Grade: P1

Minimum Qualifications

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Enterprise Software Administrator, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

• Strong analytical, problem‑solving, and organizational skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to learn new technologies, methodologies, and business processes.
• Strong customer service orientation, attention to detail, and commitment to delivering high‑quality results.
• Demonstrated ability to work independently, manage multiple priorities, meet deadlines, and collaborate effectively in a cross‑functional team environment.
• Hands‑on Salesforce experience through employment, internships, academic projects, volunteer work, certifications, Trailhead learning, or equivalent experience.
• Salesforce Associate or Salesforce Administrator certification or demonstrated progress toward certification. Certification may be required within 6 months of hiring.
• Familiarity with Salesforce security, reports, dashboards, data management, and Flow automation.
• Familiarity with Trailhead; candidates are encouraged to include their Trailhead Profile URL with their application.
• Experience with CRM, ERP, student information systems, or other enterprise applications.
• Experience with Excel, Tableau, Data Loader, SQL, SOQL, or similar reporting and data analysis tools.
• Experience working with higher education institutions or supporting higher education business processes.
• Experience creating technical documentation, user training materials, or process documentation.

Type

Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Contact

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]