Systems Administrator

University of Utah

Salt Lake City (UT)

On-site

USD 80,000 - 83,000

Full time

2 days ago

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Job summary

University of Utah is seeking a Systems Administrator to serve as Salesforce Administrator for University Advancement. You will safeguard donor data, configure fundraising tools, and drive secure, reliable operation of the Salesforce environment used campus-wide.

The role combines strong Salesforce administration with fundraising operations knowledge and collaboration across analysts, developers, and trainers in a fast-paced, mission-driven setting.

Qualifications

Experience administering Salesforce in a large, donor-facing environment.
Strong understanding of Salesforce security model and data stewardship.
Proficiency with declarative configuration and reports/dashboards.
Experience with sandbox environments and change-set deployment processes.

Responsibilities

Safeguard donor data via secure access management and data governance.
Maintain donor records and gift data integrity with backups and recovery readiness.
Configure and enhance fundraising tools used by gift officers and volunteers.
Translate fundraising requirements into technical designs and manage testing/validation.
Administer releases using DevOps tools and ensure order-of-execution integrity.

Skills

Salesforce admin

Security & data governance

Backup & recovery

Change management

Reports & dashboards

APIs integration

Education

Bachelor’s degree +6 years experience

Master’s degree +4 years experience

Tools

Copado

Gearset

GiveCampus

Conga

DocuSign

Salesforce Maps

Jitterbit

Job description

Systems Administrator

University Advancement raises private philanthropic support for the University of Utah — funding scholarships, research, and programs across campus. The Salesforce Administrator is the steward of the system of record behind that fundraising: donor relationships, gift processing workflows, and the campaign infrastructure relied on by gift officers university-wide. This position ensures the secure, reliable operation of the Salesforce environment that Advancement and campus fundraising partners depend on to generate donations and steward donors.

Working within the Information Services team, the Salesforce Administrator partners with Business Analysts, Data Analysts, developers, and trainers to configure, secure, and continuously improve the fundraising platform. The ideal candidate combines strong Salesforce administration skills with an understanding of fundraising operations, and thrives in a fast-paced, mission-driven environment.

This position reports to the Associate Director of IT within the Information Services team.

Please note, the posted salary range reflects the compensation range within which we will make an offer. Offers are determined based on qualifications, skills, and experience. Placement at the top of the range is reserved for candidates who demonstrate exceptional qualifications and experience directly aligned with the role.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Job Title: Systems Administrator

Working Title: Salesforce Administrator

Pay Rate Range: 80,000.00 - 82,820.00

Standard Hours per Week: 40

Full Time or Part Time: Full Time

Shift: Day

Work Schedule Summary: Monday – Friday, 8 am – 5 pm

VP Area: President

Department: 00289 - Development

Location: Campus, Salt Lake City, UT

Responsibilities

Platform security and data stewardship

Safeguard donor and constituent data through security-conscious user and access management (roles, profiles, permissions, public groups, sharing rules, and OWD settings) protecting sensitive philanthropic records used across the university
Ensure continuity of donor records and gift data through backup monitoring and recovery readiness

Fundraising platform configuration and enhancement

Configure and enhance the tools gift officers rely on daily, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, and reports and dashboards
Translate fundraising business requirements into effective technical designs, partnering with Business Analysts, Data Analysts, and developers on enhancements
Manage sandbox environments and drive testing and validation of configuration and code-based changes
Administer releases using change sets or app-based DevOps tools (Copado, Gearset, or similar)
Monitor and maintain the order‑of‑execution integrity of automated processes during record creation and updates

Integrated fundraising systems

Implement and maintain integrated applications supporting fundraising operations, including GiveCampus (online giving), Conga and DocuSign (gift documentation), FormAssembly (forms and constituent engagement), Salesforce Maps, Jitterbit (donor data synchronization), and custom REST API integrations

User support, training, and documentation

Resolve escalated support issues for end users across Advancement, PBS Utah, and campus fundraising partners
Collaborate with the Talent Enhancement team to guide user training and document platform enhancements
Maintain clear, current technical and process documentation

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Systems Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

Demonstrated understanding of fundraising operations (donor lifecycle, gift processing, campaign management) strongly preferred
1+ year of Salesforce administration experience with active Salesforce Administrator Certification
Familiarity with Kindsight Ascend managed package or the ability to ramp-up quickly to a complex managed package. If you have fundraising experience, we expect you to get up to speed with our managed package in 3 months or less. Without fundraising experience, we expect your training to take at least 6 months to learn business processes.
Deep understanding of the Salesforce security model: profiles, permissions, role hierarchies, record- and field-level access
Proficiency with declarative configuration: Flow, Process Builder, validation rules, custom objects, page layouts, record types
Experience with reports and dashboards
Familiarity with Apex, custom metadata, and custom settings
Familiarity with SQL/SOQL
Familiarity with Salesforce-integrated marketing solutions, preferably Marketing Cloud
Strong analytical and problem-solving skills, applied to both technical troubleshooting and fundraising process improvement
Clear written and verbal communication — able to explain technical concepts to fundraisers and campus partners, and business needs to developers
Curiosity and aptitude for learning new technologies, tools, and Advancement business processes
Customer-service mindset with meticulous attention to detail, ensuring the quality and reliability of systems gift officers depend on
Self-directed in managing multiple priorities and deadlines, while working collaboratively across a cross-functional, mission-driven team

Type

Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu.

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required Documents