Salesforce Administrator

Utah

Salt Lake City (UT)

On-site

USD 80,000 - 83,000

Full time

9 hours ago

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Job summary

University Advancement is seeking a Systems Administrator to steward the Salesforce environment behind campus philanthropy efforts. You will secure donor data, configure fundraising tools, and maintain integrations with GiveCampus, Conga, DocuSign, and more.

The role collaborates with analysts, developers, and trainers to improve processes and reports, ensuring reliable operations in a fast-paced, mission-driven setting.

Qualifications

Experience with Salesforce administration and security model.
Experience supporting fundraising operations and donor data."] ,
job_responsibilities_description:[

Responsibilities

Platform security and data stewardship: manage user access, roles, permissions, and data protection.
Fundraising platform configuration and enhancement: customize flows, layouts, fields, and reports to support gift officers.
Integrated fundraising systems: maintain GiveCampus, Conga, DocuSign, FormAssembly, Salesforce Maps, and Jitterbit integrations.
User support, training, and documentation: resolve issues, train staff, and maintain up-to-date docs.

Skills

Salesforce Administration

Security model

Reports & Dashboards

Flow/Process Builder

Apex

SQL/SOQL

Marketing Cloud

DevOps tools Copado/Gearset

Education

Bachelor's degree or higher

Equivalency accepted

Tools

GiveCampus

Conga

DocuSign

FormAssembly

Salesforce Maps

Jitterbit

REST API

Copado

Gearset

Job description

Systems Administrator

University Advancement raises private philanthropic support for the University of Utah — funding scholarships, research, and programs across campus. The Salesforce Administrator is the steward of the system of record behind that fundraising: donor relationships, gift processing workflows, and the campaign infrastructure relied on by gift officers university-wide. This position ensures the secure, reliable operation of the Salesforce environment that Advancement and campus fundraising partners depend on to generate donations and steward donors.

Job Summary

Working within the Information Services team, the Salesforce Administrator partners with Business Analysts, Data Analysts, developers, and trainers to configure, secure, and continuously improve the fundraising platform. The ideal candidate combines strong Salesforce administration skills with an understanding of fundraising operations, and thrives in a fast-paced, mission-driven environment.

This position reports to the Associate Director of IT within the Information Services team.

Please note, the posted salary range reflects the compensation range within which we will make an offer. Offers are determined based on qualifications, skills, and experience. Placement at the top of the range is reserved for candidates who demonstrate exceptional qualifications and experience directly aligned with the role.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

The duties and responsibilities of the Salesforce Administrator include:

Platform security and data stewardship

Safeguard donor and constituent data through security-conscious user and access management (roles, profiles, permissions, public groups, sharing rules, and OWD settings) protecting sensitive philanthropic records used across the university
Ensure continuity of donor records and gift data through backup monitoring and recovery readiness

Fundraising platform configuration and enhancement

Configure and enhance the tools gift officers rely on daily, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, and reports and dashboards
Translate fundraising business requirements into effective technical designs, partnering with Business Analysts, Data Analysts, and developers on enhancements
Manage sandbox environments and drive testing and validation of configuration and code-based changes
Administer releases using change sets or app-based DevOps tools (Copado, Gearset, or similar)
Monitor and maintain the order-of-execution integrity of automated processes during record creation and updates

Integrated fundraising systems

Implement and maintain integrated applications supporting fundraising operations, including GiveCampus (online giving), Conga and DocuSign (gift documentation), FormAssembly (forms and constituent engagement), Salesforce Maps, Jitterbit (donor data synchronization), and custom REST API integrations

User support, training, and documentation

Resolve escalated support issues for end users across Advancement, PBS Utah, and campus fundraising partners
Collaborate with the Talent Enhancement team to guide user training and document platform enhancements
Maintain clear, current technical and process documentation

Minimum Qualifications

EQUIVALENCY STATEMENT:

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Systems Administrator, III:

Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

Demonstrated understanding of fundraising operations (donor lifecycle, gift processing, campaign management) strongly preferred
1+ year of Salesforce administration experience with active Salesforce Administrator Certification
Familiarity with Kindsight Ascend managed package or the ability to ramp-up quickly to a complex managed package. If you have fundraising experience, we expect you to get up to speed with our managed package in 3 months or less. Without fundraising experience, we expect your training to take at least 6 months to learn business processes.
Deep understanding of the Salesforce security model: profiles, permissions, role hierarchies, record- and field-level access
Proficiency with declarative configuration: Flow, Process Builder, validation rules, custom objects, page layouts, record types
Experience with reports and dashboards
Familiarity with Apex, custom metadata, and custom settings
Familiarity with SQL/SOQL
Familiarity with Salesforce-integrated marketing solutions, preferably Marketing Cloud
Strong analytical and problem-solving skills, applied to both technical troubleshooting and fundraising process improvement
Clear written and verbal communication - able to explain technical concepts to fundraisers and campus partners, and business needs to developers
Curiosity and aptitude for learning new technologies, tools, and Advancement business processes
Customer-service mindset with meticulous attention to detail, ensuring the quality and reliability of systems gift officers depend on
Self-directed in managing multiple priorities and deadlines, while working collaboratively across a cross-functional, mission-driven team