Sales Training Lead, Frontline Performance

Travel Leisure Resort Development Inc; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Wellness program

Job summary

Travel + Leisure Co. is seeking a Sales Trainer for the Marketing Contact Center (MCCO) who designs, facilitates, and evaluates learning experiences to strengthen sales performance across frontline teams.

You will develop digital and facilitator-led materials, apply adult learning theories, mentor associates, and partner with Operations and Quality Assurance to close performance gaps while supporting the Academy and Floor Operations. Up to 10% travel may be required.

Qualifications

• Demonstrated knowledge of adult learning theory and its application to instructor-led, virtual, blended, and digital learning.
• Ability to conduct training needs analysis, interpret operational and quality reporting, identify gaps, and recommend practical learning solutions.
• Strong facilitation, presentation, coaching, written communication, and stakeholder partnership across audiences.
• Proficiency with Microsoft 365 applications and eLearning authoring tools.

Responsibilities

• Facilitates instructor-led, virtual, and blended new-hire sales training for MCCO associates, including product and program knowledge, systems, customer experience, quality, compliance, and productivity expectations.
• Independently designs and develops engaging digital and facilitator-led training materials for new programs, promotions, processes, systems, and performance initiatives.
• Partners with Operations leaders and QA to identify learning opportunities and diagnose performance gaps.
• Delivers ongoing training, refreshers, calibrations, and just-in-time learning; updates content for accuracy.
• Maintains MCCO SharePoint content and communicates updates to frontline teams through announcements and digital channels.
• Provides temporary production and operational support to Academy and Floor Operations as needed.
• Mentors associates and frontline leaders, offering actionable feedback and development guidance.

Skills

Adult learning theory

Facilitation

Stakeholder management

Microsoft 365

PowerPoint

SharePoint

eLearning authoring

Generative AI tools

Training needs analysis

Coaching

Education

High school diploma

Associate or Bachelor's degree in learning and development, education, business, communications, or related field preferred

Tools

Microsoft 365 apps

PowerPoint

Word

Excel

Teams

Outlook

SharePoint

Job description

Travel + Leisure Co. is seeking a Sales Trainer for the Marketing Contact Center (MCCO) who designs, facilitates, and evaluates learning experiences to strengthen sales performance across frontline teams.

You will develop digital and facilitator-led materials, apply adult learning theories, mentor associates, and partner with Operations and Quality Assurance to close performance gaps while supporting the Academy and Floor Operations. Up to 10% travel may be required.