Sales Team Lead — Onsite in Tempe, Lead & Elevate

TTEC; Tempe (AZ); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Healthcare benefits

Tuition reimbursement

Wellness program

Descrizione del lavoro

TTEC is seeking a Team Lead to work onsite in Tempe, AZ. You will guide a team to meet client and company metrics, respond to questions, resolve issues, and escalate when necessary, all while maintaining high-quality customer experiences.

You'll report to the Sales Service Delivery Manager and play a pivotal role in team motivation, performance, and career development. The role requires strong leadership, clear communication, and a customer-focused mindset.

Competenze

• Associate degree, technical school, or equivalent work experience.
• Strong leadership and mentoring abilities.
• Excellent communication and problem-solving skills.
• Ability to manage time and prioritize tasks.
• Customer-focused with professional demeanor.

Mansioni

• Lead and motivate a team to meet performance goals.
• Answer associates' questions and resolve issues.
• Handle escalations and ensure quality customer experience.
• Coach and develop team through feedback and training.
• Manage payroll, attendance and other admin tasks.
• Utilize client tools to accomplish daily tasks.

Conoscenze

Team leadership

Coaching

Employee development

Customer experience

Time management

Conflict resolution

Communication

Formazione

Associate degree or equivalent

Descrizione del lavoro

TTEC is seeking a Team Lead to work onsite in Tempe, AZ. You will guide a team to meet client and company metrics, respond to questions, resolve issues, and escalate when necessary, all while maintaining high-quality customer experiences.

You'll report to the Sales Service Delivery Manager and play a pivotal role in team motivation, performance, and career development. The role requires strong leadership, clear communication, and a customer-focused mindset.