Sales Support Supervisor

Quirch Foods, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Quirch Foods, LLC in Atlanta, GA, is seeking a Sales Support Supervisor to lead a team of sales support specialists, oversee order processing, and ensure top-notch customer service.

You will collaborate with sales reps, maintain records, drive process improvements, and report to senior management. A Bachelor's degree and 3–5 years experience with 2+ in supervision are required.

Qualifications

• Bachelor’s degree in Business Administration, Sales, or a related field.
• 3–5 years in sales support; minimum 2 years in a supervisory role.
• Proficiency in CRM software and MS Office.

Responsibilities

• Supervise and mentor a team of sales support specialists.
• Oversee order processing and ensure accuracy and timely fulfillment.
• Assist with customer inquiries and resolve issues to maintain satisfaction.
• Coordinate with sales representatives to support the sales process.
• Maintain records of sales activities and order details.
• Identify process improvements to enhance efficiency.
• Prepare and present reports to senior management.

Skills

Team Leadership

Communication

Organizational Skills

Problem-Solving

Attention to Detail

Customer Service

Order Management

Sales Coordination

Education

Bachelor’s degree in Business Administration, Sales, or a related field

Tools

CRMs (CRM systems)

Microsoft Office Suite

Job description

## Sales Support SupervisorApply: Atlanta, Georgia: Full time: Posted Yesterday: JR102961It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.Essential Duties and Responsibilities:• Team Leadership: Supervise and mentor a team of sales support specialists, providing guidance, training, and performance feedback.• Order Management: Oversee the order processing system, ensuring accuracy and timely fulfillment of customer orders.• Customer Support: Assist with customer inquiries, resolve issues, and ensure a high level of customer satisfaction.• Sales Coordination: Coordinate with sales representatives to ensure seamless communication and support throughout the sales process.• Documentation: Maintain accurate records of sales activities, customer interactions, and order details.• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support function.• Reporting: Prepare and present reports on sales support activities, order status, and customer feedback to senior management.• Inventory Management: Assist with inventory management, including tracking stock levels and coordinating with the warehouse team.• Compliance: Ensure compliance with company policies, procedures, and industry regulations.Qualifications and Educational Requirements:• Education: Bachelor’s degree in Business Administration, Sales, or a related field.• Experience: Minimum of 3-5 years of experience in sales support or a related role, with at least 2 years in a supervisory position.• Technical Skills: Proficiency in sales support software, CRM systems, and Microsoft Office Suite.• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.• Organizational Skills: Strong organizational and multitasking abilities to manage various aspects of sales support operations.• Problem-Solving: Proven problem-solving skills to address and resolve customer issues and operational challenges.• Leadership: Demonstrated leadership and team management skills, with the ability to motivate and develop team members.• Attention to Detail: Strong attention to detail to ensure accuracy in order processing and documentation.### About Us**We are Quirch Foods. Our Passion is your Joy.**We are one of the largest distributors of food products in the U.S., Latin America, and the Caribbean, with a customer list that includes independent and chain supermarkets, foodservice distributors, processors and manufacturers, cruise lines, and restaurants.With 55 years of solid history and experience, today we operate a fleet of just under 500 refrigerated trucks and over 2.3 million square feet of combined distribution space through 22 facilities in Florida, Georgia, North Carolina, Tennessee, Alabama, Louisiana, Illinois, Texas, Washington, Oregon, and Puerto Rico. Quirch Foods owns a portfolio of proprietary food brands and offers domestic and international logistics, cold chain services, marketing support, as well as advanced technological solutions to provide unmatched service to its customers.