Sales Support Specialist-Utility

GME Supply; Georgia; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

EAP (Employee Assistance Program)

Paid time off & holidays

Volunteer PTO

Retirement options

Job summary

GME Supply is seeking a Sales Support Specialist to assist customers through our platform, process orders, and manage safety program initiatives. You will troubleshoot issues, communicate with clients, and collaborate with cross-functional teams to improve service.

Prior experience in sales support or customer service is preferred, with strong software competency expected. This role emphasizes proactive problem-solving, strong communication skills, and a detail-oriented, organized approach to

Qualifications

• Experience in sales support or customer service.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proactive problem-solving skills and creative thinking.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Organizational skills

Proactive problem-solving

Creativity

Sales support experience

Customer service experience

Job description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Benefits

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements
  

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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