Sales Support Specialist

Colsafety; Columbia Township, Northern (MO, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Employee Assistance Program

Generous PTO & Holidays

Retirement Options

Job summary

GMES is seeking a Sales Support Specialist to assist customers via our platform, handling order processing and program management for safety equipment. You will communicate with clients, resolve issues, and drive continuous improvement in customer service.

Ideal candidates will have strong communication skills, be detail-oriented, and able to thrive in a fast-paced environment, with experience in sales support or customer service and comfort with software tools.

Qualifications

• Demonstrate creativity and resourcefulness in troubleshooting customer issues.
• Maintain regular and effective communication with clients to ensure needs are met.
• Become an expert in GMES’s product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to improve service.

Responsibilities

• Process orders and manage platform-based tasks.
• Communicate with customers to resolve issues and provide updates.
• Enhance customer service and satisfaction through proactive engagement.
• Identify opportunities for customer growth and program upsell.
• Assist in strategy development to improve customer experience.

Skills

Strong communication

Detail-oriented

Proactive problem-solving

Sales support experience

Software competency

Job description

Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Columbia, Missouri

Reporting To: Nick Puetz

Description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Requirements for success:

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

This job description is not intended to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.