Sales Support Specialist- Enterprise Solutions

Colsafety; Columbia Township (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance with

Company HSA Contributions

EAP 24/7 access

Generous PTO and holidays

Volunteer Paid Time Off

Retirement options

Job summary

Colsafety in Columbia, Missouri is seeking a Sales Support Specialist to manage order processing and customer communication while collaborating with cross-functional teams to ensure excellent client experiences.

The ideal candidate will be proactive, organized, and capable of delivering growth opportunities through effective customer service and product knowledge.

Qualifications

• Must have strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service is preferred.

Responsibilities

• Process orders and communicate with customers to ensure needs are met.
• Identify opportunities for customer growth and assist in strategy development.
• Collaborate with cross-functional teams to deliver exceptional client experiences.
• Provide feedback to Senior Account Managers to drive improvement.
• Uphold commitment to delivering exceptional service to all stakeholders.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Proactive problem-solving

Customer service experience

Tools

CRM software

Job description

Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Columbia, Missouri

Description

Enterprise development support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Requirements for success:

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.