Sales Support Specialist

Colsafety; Coppell (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance with

Company HSA Contributions

Paid time off (PTO)

Volunteer Paid Time Off

Retirement Options

Job summary

Colsafety is seeking a Sales Support Specialist in Coppell, Texas to assist customers with platform-based ordering and safety program management. You will process orders, communicate with clients, and support ongoing improvements in customer service while identifying growth opportunities and contributing to strategic initiatives.

The role requires strong communication, organizational skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with excellent organizational abilities.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Responsibilities

• Process customer orders through the platform and manage order flow.
• Maintain regular communication with clients to understand and meet their needs.
• Support customers to improve service levels and drive satisfaction.
• Identify opportunities for customer growth and support strategy development.
• Collaborate with cross-functional teams to deliver exceptional client experiences.

Skills

Communication

Interpersonal skills

Detail oriented

Problem solving

Sales support experience

Customer service

Software competency

Job description

Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Coppell, Texas

Reporting To: Nick Puetz

Description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Requirements for success:

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply's extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.