Sales Support Specialist

Colsafety; Town of Texas (WI); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance with

Company HSA Contributions

Free Employee Assistance Program

Generous PTO & company holidays

Volunteer Paid Time Off

Retirement Options

Job summary

Colsafety is seeking a Sales Support Specialist in Coppell, Texas to assist customers with the platform ordering and safety program management. You will process orders, communicate with clients, and help drive service improvements.

The ideal candidate is detail-oriented, with strong communication skills and the ability to thrive in a fast-paced environment; experience in sales support or customer service is preferred.

Qualifications

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in Colsafety’s product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.

Responsibilities

• Process orders through the platform.
• Communicate with customers to address questions and issues.
• Identify opportunities for customer growth and upsell where appropriate.
• Support strategy development to improve customer service and satisfaction.
• Collaborate with Senior Account Managers to provide feedback for continuous improvement.

Skills

Communication

Detail Orientation

Problem Solving

Sales Support

Job description

Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Coppell, Texas

Reporting To: Nick Puetz

Description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Requirements for success:

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.