Customer Service & Sales Support Specialist

VETERINARY SERVICE INC; Beaver Dam (WI); On-site; USD 30,307 - 34,440; Full time

Job summary

VETERINARY SERVICE INC. in Beaver Dam, WI, is seeking an Inside Sales and Customer Service Associate to manage daily client orders, handle inbound/outbound calls, and support the sales team across domestic and international markets.

This role requires attention to detail and strong communication to ensure accurate order processing and service excellence. The position involves entering orders, quotes, returns, and inventory verification, while maintaining CRM records and driving customer

Qualifications

• 2-4 years customer service sales experience and/or a 2-year degree in agriculture or animal science.
• Ability to read and write business correspondence and present information clearly.
• Proficient with Excel and MS Office; CRM experience a plus.

Responsibilities

• Answer inbound calls from dealers, vet clinics, on-line retailers and distributors.
• Input client transactions: orders, quotes, returns.
• Enter orders for domestic and international markets within set timelines.
• Verify inbound inventory levels for specific partners.
• Enter orders received via email or fax for domestic and international markets.
• Verification of invoiced orders and upload tracking information into website portal.
• Enter drop ship and special-order items.
• Set up new accounts and send welcome packets.
• Mail catalog requests, price lists and answer all email correspondence.
• Review and process backorders on a timely basis.
• Develop relationships to drive sales and profit for Armor Animal Health.
• Identify new clients and introduce them to Armor Animal Health.
• Work with other departments on strategies for increasing the customer base.
• Explore opportunities to increase product mix for clients.
• Grow dealer, vet, distributor market by providing world class service.
• Complete international documents required for exporting.
• Create customer quotes.
• Log calls and activities into CRM.
• Develop consistent call plan.

Skills

Customer service

Sales

Communication

CRM

Excel

Education

2-4 years customer service sales experience

2-year degree in agriculture or animal science

Tools

CRM tools

Microsoft Excel

Job description

VETERINARY SERVICE INC. in Beaver Dam, WI, is seeking an Inside Sales and Customer Service Associate to manage daily client orders, handle inbound/outbound calls, and support the sales team across domestic and international markets.

This role requires attention to detail and strong communication to ensure accurate order processing and service excellence. The position involves entering orders, quotes, returns, and inventory verification, while maintaining CRM records and driving customer