Sales Support Specialist I: Elevate Customer Experience & Ops

Patterson Companies; Loveland (CO); Hybrid; USD 18,000 - 30,000; Full time

Job summary

Patterson Companies is seeking a Sales Support Specialist I to focus on customers and operations, helping develop and maintain positive relationships while supporting sales activities. The role covers account setups/enrollments, quotes and product lists, order entry, upsells, billing and reconciliations to drive sales and reduce expenses.

The successful candidate will handle inquiries promptly, promote products, ensure SLA adherence and shipping deadlines, and complete product training.

Qualifications

• High school diploma or equivalent.
• Typing speed and data entry proficiency.
• Customer service, sales support or operations experience.
• Excellent teamwork and communication skills.
• Experience with high volume office work.
• Excellent organization, and time-management skills.
• Adaptable to continuous improvement.

Responsibilities

• Provide sales and service support to internal and external customers by performing a primary sales support task and related activities.
• Support and liaison with branch and territory managers and customer service partners in a manner that helps them gain and keep customers.
• Build and maintain customer loyalty by providing knowledgeable, courteous and efficient customer service.
• Assist in promoting products and value-add services through cold and warm target accounts as directed by team lead or manager.
• Respond to customer and sales team requests and inquiries promptly, professionally and according to protocol.
• Receive, process, and confirm all communications and tasks in a manner that meets or exceeds performance and quality standards.
• Introduce and promote products or promotions and use upsell or associative selling techniques according to protocols or as directed by team lead or manager.
• Ensure tasks and orders are processed in a manner that meets defined service level agreements and shipping deadlines.
• Escalate complaints and concerns or non-standard occurrences to team lead and/or manager according to protocol.
• Successfully complete training on products, promotions, systems, processes, policies and procedures.
• Perform other duties as assigned

Skills

Computer literacy

Data entry

Customer service

Teamwork

Time management

Adaptability

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Office

Job description

Patterson Companies is seeking a Sales Support Specialist I to focus on customers and operations, helping develop and maintain positive relationships while supporting sales activities. The role covers account setups/enrollments, quotes and product lists, order entry, upsells, billing and reconciliations to drive sales and reduce expenses.

The successful candidate will handle inquiries promptly, promote products, ensure SLA adherence and shipping deadlines, and complete product training.