Sales Support Specialist - Growth & Order Fulfillment

Ball Horticultural Company; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, life and long-termdis

401k/Profit Sharing Retirement Plan

Paid time off benefits includingvacat​

Tuition assistance

Employee Assistance Program

Onsite subsidized café

Job summary

Ball Horticultural Company is seeking a Sales Support Specialist to provide daily support to Sales Representatives, handling orders, quotes, and customer requests with accuracy and efficiency.

You will manage order processing, track deliveries, resolve discrepancies, and communicate updates to internal teams. The role emphasizes customer service excellence, data tracking, and opportunities for upselling in a fast-paced environment.

Qualifications

• 2–3 years in customer service or inside sales required.
• Excellent written and verbal communication.
• Experience with SAP or similar ERP systems preferred.
• Proactive, detail-oriented with strong problem-solving.

Responsibilities

• Handle orders, quotes, and customer requests accurately.
• Process orders, track deliveries, and resolve discrepancies.
• Provide updates to Sales Representatives on order status.
• Assist with data tracking and sales reporting.
• Build relationships with customers and internal teams.
• Support upselling and cross-selling where appropriate.

Skills

Customer service

Communication

Time management

Team collaboration

Problem solving

Education

Associate degree

Tools

SAP ERP

MS Office

Job description

Ball Horticultural Company is seeking a Sales Support Specialist to provide daily support to Sales Representatives, handling orders, quotes, and customer requests with accuracy and efficiency.

You will manage order processing, track deliveries, resolve discrepancies, and communicate updates to internal teams. The role emphasizes customer service excellence, data tracking, and opportunities for upselling in a fast-paced environment.