Growth-Focused Sales Support Specialist

Ball Horticultural Company; West Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability insurance

401k/Profit Sharing

Paid time off

Tuition assistance

Employee Assistance Program

Onsite subsidized café

Job summary

Ball Horticultural Company in Illinois is seeking a Sales Support Specialist to bolster the sales team with accurate order processing, customer service, and data reporting. You will support Sales Representatives by handling orders, quotes, and inquiries, ensuring timely updates and smooth navigation from entry to delivery.

Ideal candidates have 2–3 years in customer service or inside sales, an associate degree in a related field, strong organization, and proficiency with Microsoft Office; SAP

Qualifications

• 2–3 years of experience in customer service, inside sales, marketing, or a related role.
• Associate degree in business, marketing, sales, horticulture, or a related field preferred.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Provide daily support to Sales Representatives, ensuring timely and accurate handling of orders, quotes, and customer requests
• Manage all aspects of order processing, including order entry, uploads, tracking deliveries, and resolving discrepancies
• Communicate regularly with Sales Representatives to provide updates on order status, issues, and resolutions
• Serve as a point of contact for assigned customer accounts, assisting with order navigation and providing high-quality customer service
• Respond to customer inquiries via phone and email, including handling high call volumes during peak seasons
• Investigate and resolve order-related issues, including tracking shipments, coordinating with freight, and ensuring timely follow-up
• Prepare reports, status updates, and assist with data tracking to support sales activities
• Build and maintain strong relationships with customers, Sales Representatives, and internal teams
• Collaborate with team members on special projects and cross-train to support other customer relations functions as needed
• Identify opportunities to support sales growth through upselling or cross-selling when appropriate

Skills

Customer service

Inside sales

Marketing

MS Office

Bilingual (Spanish or French)

Education

Associate degree

Tools

SAP

Job description

Ball Horticultural Company in Illinois is seeking a Sales Support Specialist to bolster the sales team with accurate order processing, customer service, and data reporting. You will support Sales Representatives by handling orders, quotes, and inquiries, ensuring timely updates and smooth navigation from entry to delivery.

Ideal candidates have 2–3 years in customer service or inside sales, an associate degree in a related field, strong organization, and proficiency with Microsoft Office; SAP