Sales Support Specialist

Ball Horticultural Company; West Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability insurance

401k/Profit Sharing

Paid time off

Tuition assistance

Employee Assistance Program

Onsite subsidized café

Job summary

Ball Horticultural Company in Illinois is seeking a Sales Support Specialist to bolster the sales team with accurate order processing, customer service, and data reporting. You will support Sales Representatives by handling orders, quotes, and inquiries, ensuring timely updates and smooth navigation from entry to delivery.

Ideal candidates have 2–3 years in customer service or inside sales, an associate degree in a related field, strong organization, and proficiency with Microsoft Office; SAP

Qualifications

• 2–3 years of experience in customer service, inside sales, marketing, or a related role.
• Associate degree in business, marketing, sales, horticulture, or a related field preferred.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Provide daily support to Sales Representatives, ensuring timely and accurate handling of orders, quotes, and customer requests
• Manage all aspects of order processing, including order entry, uploads, tracking deliveries, and resolving discrepancies
• Communicate regularly with Sales Representatives to provide updates on order status, issues, and resolutions
• Serve as a point of contact for assigned customer accounts, assisting with order navigation and providing high-quality customer service
• Respond to customer inquiries via phone and email, including handling high call volumes during peak seasons
• Investigate and resolve order-related issues, including tracking shipments, coordinating with freight, and ensuring timely follow-up
• Prepare reports, status updates, and assist with data tracking to support sales activities
• Build and maintain strong relationships with customers, Sales Representatives, and internal teams
• Collaborate with team members on special projects and cross-train to support other customer relations functions as needed
• Identify opportunities to support sales growth through upselling or cross-selling when appropriate

Skills

Customer service

Inside sales

Marketing

MS Office

Bilingual (Spanish or French)

Education

Associate degree

Tools

SAP

Job description

Description

At Ball Horticultural, we don’t just grow plants—we grow opportunities. As a Sales Support Specialist, you’ll become an integral part of a passionate team that thrives on creativity, growth, and collaboration. Your work will help drive our corporate mission forward, ensuring our independent Sales Representatives can focus on achieving their sales and growth goals while trusting you to handle crucial tasks behind the scenes.

Responsibilities and Duties

• Provide daily support to Sales Representatives, ensuring timely and accurate handling of orders, quotes, and customer requests
• Manage all aspects of order processing, including order entry, uploads, tracking deliveries, and resolving discrepancies
• Communicate regularly with Sales Representatives to provide updates on order status, issues, and resolutions
• Serve as a point of contact for assigned customer accounts, assisting with order navigation and providing high-quality customer service
• Respond to customer inquiries via phone and email, including handling high call volumes during peak seasons
• Investigate and resolve order-related issues, including tracking shipments, coordinating with freight, and ensuring timely follow-up
• Prepare reports, status updates, and assist with data tracking to support sales activities
• Build and maintain strong relationships with customers, Sales Representatives, and internal teams
• Collaborate with team members on special projects and cross-train to support other customer relations functions as needed
• Identify opportunities to support sales growth through upselling or cross-selling when appropriate

Requirements

• Associate degree in business, marketing, sales, horticulture, or a related field preferred
• 2–3 years of experience in customer service, inside sales, marketing, or a related role required
• Strong organizational and time management skills, with the ability to juggle multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills, with a friendly, professional approach to customers and colleagues
• Keen attention to detail and a proactive, solutions-focused approach to problem-solving
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Experience with SAP or a similar ERP system preferredAbility to thrive in a high-volume, team-oriented environment, especially during peak seasons
• Bilingual in Spanish or French is a plus
• Self-motivated and adaptable, with the initiative to take ownership of your work

Physical Requirements

• Ability to lift/carry up to 10 pounds 10% of the day
• Ability to push/pull up to 5 pounds 10% of the day
• Ability to sit/stand up to 100% of the day
• Ability to use hands/fingers up to 100% of the day

Hourly Pay Range: $23-$25

Our Promise to You

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

In addition to this we provide a comprehensive Total Rewards package that includes:

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• Employee Assistance Program and Positive Health programs
• An onsite subsidized café overlooking renowned display gardens and restored natural areas