Sales Support Specialist: Grow Customer Solutions

Ferguson Enterprises, Inc.; Kansas City (MO); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Mental health coverage

Gender affirming benefits

Family building benefits

Employee discounts

Job summary

Ferguson Enterprises, LLC is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. Schedule: Monday through Friday, 7:00 AM to 4:00 PM.

You will support the sales team, assist in developing proposals and contracts, and coordinate deliveries for customers. You will interact with customers to understand their needs, capture feedback for improvement, and use CRM and phone systems effectively.

Qualifications

• Bachelor’s degree preferred; 1-3 years of experience accepted in lieu of bachelor’s degree.
• Exhibit a strong desire to be in a sales-focused role, and to learn about products, services, sales technologies, and processes at Ferguson.
• Innately self‑motivated with a consistent track record of driving results.
• Possess a natural penchant for assisting customers and addressing their needs effectively.
• Demonstrate an ability to be flexible and open to change.
• Previous professional experiences or internships in Sales, preferred.

Responsibilities

• Provide support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries.
• Assist in the development of sales proposals, contracts, and other documentation required for closing deals.
• Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables.
• Interact with customers to understand their needs, address inquiries, and provide information about products or services.
• Capture feedback from customers to identify areas for improvement and enhance the overall customer experience.
• Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Skills

Customer focus

Sales mindset

Self-motivated

Adaptable

Internships in Sales

Education

Bachelor's degree preferred

Tools

CRM system

Phone system

Job description

Ferguson Enterprises, LLC is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. Schedule: Monday through Friday, 7:00 AM to 4:00 PM.

You will support the sales team, assist in developing proposals and contracts, and coordinate deliveries for customers. You will interact with customers to understand their needs, capture feedback for improvement, and use CRM and phone systems effectively.