Sales Support Specialist: Drive Solutions & Growth

Ferguson Enterprises, Inc.; Grand Prairie, Northern (TX, KY); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, Inc. is hiring a Sales Support Representative in Grand Prairie, TX. You will assist Sales staff to determine optimal products and solutions, deliver timely quotations, and coordinate deliveries to ensure customer satisfaction.

The role emphasizes strong customer service, upselling, and the ability to respond quickly in a fast-paced environment. Proficiency with CRM and Microsoft Office is essential, with a focus on building lasting customer relationships.

Qualifications

• 3-7 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Strong sales skills including upselling and fast decision making.
• Ability to build relationships and provide timely customer responses.
• Proficient with CRM systems and standard software suites.

Responsibilities

• Collaborate with Sales associates to identify best products and solutions.
• Provide personalized customer service through timely quotes and accurate orders.
• Coordinate customer deliveries and resolve inquiries.
• Handle incoming sales calls and address customer questions or concerns.
• Utilize CRM and phone systems effectively to manage interactions.

Skills

Sales experience

Customer service

Upselling

CRM familiarity

Fast-paced environment

Digital literacy

Product knowledge

Tools

CRM software

Microsoft Office

Job description

Ferguson Enterprises, Inc. is hiring a Sales Support Representative in Grand Prairie, TX. You will assist Sales staff to determine optimal products and solutions, deliver timely quotations, and coordinate deliveries to ensure customer satisfaction.

The role emphasizes strong customer service, upselling, and the ability to respond quickly in a fast-paced environment. Proficiency with CRM and Microsoft Office is essential, with a focus on building lasting customer relationships.