Sales Support Specialist: Fast-Paced Service & Upsell

FERGUSON; Mountain View (CA); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Employee discounts

Mental health coverage

Gender affirming benefits

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC. is seeking a Sales Support Representative in Mountain View, CA to assist Sales associates by delivering product solutions and responsive service.

The role emphasizes accurate quotations, timely sales orders, and coordinated deliveries to meet customer needs. The ideal candidate will have sales or customer service experience, strong communication skills, and familiarity with CRM and Microsoft Office, thriving in a fast-paced environment while building lasting customer

Qualifications

• Prior sales and/or customer service experience is preferred.
• Ability to upsell and identify customer needs.
• Respond quickly to customer needs and make timely decisions.
• Thrive in a fast-paced environment and follow through on commitments.
• Strong digital literacy and quickly learn product knowledge and processes.

Responsibilities

• Support customer needs by determining best products and solutions.
• Provide personalized service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls with information and resolutions.
• Proficient use of CRM and phone system to manage interactions.

Skills

Customer service

Sales skills

CRM usage

Time management

Relationship building

Microsoft Office

Tools

CRM

Microsoft Office

Phone system

Job description

Ferguson Enterprises, LLC. is seeking a Sales Support Representative in Mountain View, CA to assist Sales associates by delivering product solutions and responsive service.

The role emphasizes accurate quotations, timely sales orders, and coordinated deliveries to meet customer needs. The ideal candidate will have sales or customer service experience, strong communication skills, and familiarity with CRM and Microsoft Office, thriving in a fast-paced environment while building lasting customer