Sales Support Specialist — Elevate Customer Experience

Colsafety; Town of Texas (WI); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance with

Company HSA Contributions

Free Employee Assistance Program

Generous PTO & company holidays

Volunteer Paid Time Off

Retirement Options

Job summary

Colsafety is seeking a Sales Support Specialist in Coppell, Texas to assist customers with the platform ordering and safety program management. You will process orders, communicate with clients, and help drive service improvements.

The ideal candidate is detail-oriented, with strong communication skills and the ability to thrive in a fast-paced environment; experience in sales support or customer service is preferred.

Qualifications

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in Colsafety’s product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.

Responsibilities

• Process orders through the platform.
• Communicate with customers to address questions and issues.
• Identify opportunities for customer growth and upsell where appropriate.
• Support strategy development to improve customer service and satisfaction.
• Collaborate with Senior Account Managers to provide feedback for continuous improvement.

Skills

Communication

Detail Orientation

Problem Solving

Sales Support

Job description

Colsafety is seeking a Sales Support Specialist in Coppell, Texas to assist customers with the platform ordering and safety program management. You will process orders, communicate with clients, and help drive service improvements.

The ideal candidate is detail-oriented, with strong communication skills and the ability to thrive in a fast-paced environment; experience in sales support or customer service is preferred.