Sales Support Specialist

GME Supply; Coppell (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance with

Company HSA Contributions

Add On Insurance Options: Accident, ST

Free Employee Assistance Program: 24/7

Generous paid time off

Volunteer Paid Time Off

Retirement Options

Job summary

GME Supply in Coppell, Texas is seeking a Sales Support Specialist to assist customers with seamless safety equipment ordering and safety program management. You will handle order processing, maintain clear client communication, and look for opportunities to grow accounts.

You will collaborate with cross-functional teams, provide feedback to Senior Account Managers, and contribute to strategy development to enhance customer experiences.

Qualifications

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.

Responsibilities

• Order processing.
• Customer communication and support.
• Improve customer service processes and experiences.
• Identify opportunities for customer growth.
• Assist with strategy development for client accounts.

Skills

Communication skills

Detail-oriented

Organizational skills

Problem-solving

Sales support experience

Software proficiency

Job description

Description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Department

Sales

Location

Coppell, Texas

Requirements for success

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.