Sales Support Specialist: Detail-Oriented & Customer-Focused

United Utility Supply; Louisville (KY); Vor Ort; USD 34.000 - 48.000; Vollzeit

Zusammenfassung

United Utility Supply in Louisville, KY is seeking a Sales Support Assistant to support internal and external customers and Sales/Management by processing invoice billings and reports. The role requires proficiency in Excel and an ERP/CRM order management system, strong organization, and clear communication.

You will manage weekly stock reports, warranty claim processing for water heaters, inbox coordination, and filing of open/closed customer orders.

Qualifikationen

• High School Diploma or equivalent.
• Excellent written and verbal communication with strong attention to detail.
• May need to drive to location with a valid driver’s license; travel occasional (5%).
• 2 years of customer service in a materials-based or logistics organization preferred.
• Experience with ERP/CRM systems and data entry in internet-based programs.

Aufgaben

• Accurately enters and maintains direct ship order billings; coordinates with vendors, management, sales support specialist, and area representatives on pricing and quantities.
• Maintain and update weekly customer stock agreement and open order/backorder Excel reports.
• Receive, submit, and process warranty claims for water heaters; coordinate with customers and vendors for replacement orders.
• Coordinate the shared sales email inbox and manage inbox organization.
• Maintain complete open and closed customer order files including web-based forms.
• Back up or replacement tasks for other employees as directed by management.
• Assist in discrepancy reporting and help investigate issues.
• Provide assistance with inventory counts as directed by management.
• Perform other duties as assigned by management.

Kenntnisse

Attention to detail

Excellent communication skills

Professional attitude

Willingness to work additional hours

Ausbildung

High School Diploma or equivalent

Tools

Excel

ERP/CRM systems

Microsoft Office

Jobbeschreibung

United Utility Supply in Louisville, KY is seeking a Sales Support Assistant to support internal and external customers and Sales/Management by processing invoice billings and reports. The role requires proficiency in Excel and an ERP/CRM order management system, strong organization, and clear communication.

You will manage weekly stock reports, warranty claim processing for water heaters, inbox coordination, and filing of open/closed customer orders.