Sales Support & Data Coordinator

United Utility Supply; Louisville (KY); On-site; USD 33,000 - 52,000; Full time

Job summary

United Utility Supply, headquartered in Louisville, KY, seeks a Sales Support Representative to assist internal and external customers and Sales/Management. Primary duties include processing invoice billings, maintaining stock reports, handling warranty claims, and coordinating the sales inbox with attention to detail and strong Excel/ERP skills.

The role requires a professional attitude, two years of customer service in a materials-based or logistics setting, and flexibility to work extra hours

Qualifications

• High School Diploma or equivalent.
• Excellent communication skills (written and oral) with strong attention to detail.
• May need to drive to location; valid driver’s license; travel occasional (5%).
• 2 years of customer service in a materials-based or logistics organization preferred.
• May need to work additional hours as necessary (such as weather emergencies).
• Experience with Microsoft Office suites, ERP/CRM-type systems, data entry and ability to use internet-based business-related programs.

Responsibilities

• Enter and maintain direct ship order billings accurately; coordinate with vendors, management, sales support specialist, and area representatives on pricing and quantities.
• Maintain and update weekly customer stock agreements and open order/backorder Excel reports; ensure reporting detail.
• Receive, submit, and process warranty claims for water heaters; communicate with customers and vendors to obtain claim information and coordinate replacements.
• Coordinate the shared sales email inbox and manage notification tags for sales support responsibilities; keep inbox organized.
• Maintain open/closed customer order files, including web-based order forms.
• Back up or replace other employees as directed by management.
• Assist in discrepancy reporting and help investigate and resolve issues.
• Provide assistance with inventory counts as directed by management.
• Perform other duties as assigned by management.

Skills

Excel

ERP/CRM

Data entry

Communication

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

United Utility Supply, headquartered in Louisville, KY, seeks a Sales Support Representative to assist internal and external customers and Sales/Management. Primary duties include processing invoice billings, maintaining stock reports, handling warranty claims, and coordinating the sales inbox with attention to detail and strong Excel/ERP skills.

The role requires a professional attitude, two years of customer service in a materials-based or logistics setting, and flexibility to work extra hours