Customer Service Representative - Utility

Wesco; Olathe (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Wesco is seeking a customer-focused professional to provide exceptional service by answering inquiries, resolving shipment issues, and coordinating with internal departments to ensure timely delivery. The role involves processing orders, preparing quotations, and researching non-stocked materials to support on-time fulfillment.

You will monitor open orders, maintain backorder reports, and communicate order status updates to customers and sales teams.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Able to communicate verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully and professionally at all times.
• Computer literate, including MS Word, Excel, and e-mail

Responsibilities

• Respond to inquiries, resolve shipment errors, and coordinate with internal departments to ensure customer satisfaction.
• Process and verify customer orders and prepare quotations.
• Research and source non-stocked materials and monitor open orders for on-time delivery.
• Maintain backorder and expediting reports and regularly communicate order status updates.
• Provide backup support to sales.

Education

High School Degree or Equivalent

Associates' Degree

Tools

MS Word

Excel

Email

Job description

Provide exceptional customer support by responding to inquiries, resolving shipment errors, and coordinating with internal departments to ensure customer satisfaction. Process and verify customer orders, prepare and follow up on quotations, research and source non-stocked materials, and monitor open orders to help ensure on-time delivery. Maintain backorder and expediting reports, while regularly communicating order status updates.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales.

Qualifications:

• High School Degree or Equivalent required
• Associates' Degree preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail