Sales Support Specialist — Customer-Centric & Growth‑Oriented

Ferguson; Westerville (OH); On-site; USD 26,000 - 40,000; Full time

Job summary

Ferguson is hiring a Sales Support Representative to assist customers, prepare quotes, process orders, and coordinate deliveries. You will work with the sales team to identify the best products and solutions for customers and ensure a smooth, accurate order process.

Requirements include 0-3 years in sales or customer service, familiarity with Salesforce and CRM systems, and strong communication. Proficiency in MS Office and a willingness to learn are advantageous.

Qualifications

• 0-3 years of sales and/or customer service experience preferred.
• Experience with Salesforce and CRM systems is a plus.
• Proficient in Microsoft Office and quick to learn product knowledge.

Responsibilities

• Support Sales associates to determine best products and solutions.
• Provide personalized service through timely quotations and accurate sales orders.
• Coordinate deliveries and respond to customer questions or concerns.
• Utilize CRM and phone systems to manage customer interactions.
• Handle calls for general information and maintain timely follow-ups.

Skills

Sales

Customer service

CRM

MS Office

Tools

Salesforce

Genesis phone systems

Job description

Ferguson is hiring a Sales Support Representative to assist customers, prepare quotes, process orders, and coordinate deliveries. You will work with the sales team to identify the best products and solutions for customers and ensure a smooth, accurate order process.

Requirements include 0-3 years in sales or customer service, familiarity with Salesforce and CRM systems, and strong communication. Proficiency in MS Office and a willingness to learn are advantageous.