Sales Support Specialist – Customer-Focused Growth

Ferguson Enterprises, Inc.; Garner (NC); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Mental health coverage

Family building benefits

Parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, Inc. in Garner, NC is hiring a Sales Support Representative to assist our Sales team by identifying the best products and solutions and delivering personalized service.

You will prepare quotations, process sales orders, coordinate deliveries, and answer customer inquiries using our CRM and phone systems. The role suits individuals with 0-3 years in sales or customer service and a strong customer focus.

Qualifications

• 0-3 years in sales or customer service preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Ability to upsell and respond quickly to customer needs.
• Strong time-management in a fast-paced environment.

Responsibilities

• Support Sales associates to determine the best products and solutions.
• Provide timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls and resolve customer questions.

Skills

Customer service

Sales

Communication

CRM usage

Relationship building

Tools

CRM system

Microsoft Office

Job description

Ferguson Enterprises, Inc. in Garner, NC is hiring a Sales Support Representative to assist our Sales team by identifying the best products and solutions and delivering personalized service.

You will prepare quotations, process sales orders, coordinate deliveries, and answer customer inquiries using our CRM and phone systems. The role suits individuals with 0-3 years in sales or customer service and a strong customer focus.