Sales Support Specialist — CRM & Accounts

Eurofins Scientific; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Excellent full-time benefits including

Comprehensive medical coverage, dental

Vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA Consumer Product Testing in Baltimore, MD, USA, is seeking a detail-oriented support specialist to assist sales and project coordination teams. You will handle quotations, orders, CRM tasks, and data entry while maintaining customer communications to ensure satisfaction.

Proficiency with METrak and Salesforce is valued. This full-time role requires excellent organizational and interpersonal skills, capable teamwork, and the ability to work independently in a fast-paced environment.

Qualifications

• Interpersonal and communication skills essential for cross-functional collaboration.
• Strong organizational and multitasking abilities required.
• Ability to work under pressure in a fast-paced environment.
• Excellent written and verbal communication skills expected.

Responsibilities

• Support sales with quotations, orders and CRM tasks.
• Follow up with customers and prospects on inquiries and prepared proposals.
• Customer service support including data entry, METrak project setup, updating CRM.
• Review METrak for accurate billing/RFBs.
• Maintain & update METrak & Salesforce databases, including adding company/contact details.
• Ensure RFQ data is accurate and project phases are updated per P-Process.
• Maintain notes and communications between EF staff and customers.
• Support introductory emails for new project kickoff by Project Coordination.
• Help PC team maintain existing customer accounts and satisfaction.
• Assist with interdepartmental events and miscellaneous admin tasks.
• Operator phone call coverage; other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Teamwork

Independence

Professionalism

Customer service mindset

Ability to handle pressure

Tools

Microsoft Office

Job description

Eurofins USA Consumer Product Testing in Baltimore, MD, USA, is seeking a detail-oriented support specialist to assist sales and project coordination teams. You will handle quotations, orders, CRM tasks, and data entry while maintaining customer communications to ensure satisfaction.

Proficiency with METrak and Salesforce is valued. This full-time role requires excellent organizational and interpersonal skills, capable teamwork, and the ability to work independently in a fast-paced environment.