Customer Service Representative [AQ-19520]

Aquent; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Retirement plan with match

Free online training (Aquent Gymnasium

Job summary

Aquent is partnering with a leading Orlando-based organization in the service sector to enhance consumer experiences through proactive service delivery. You will perform diverse service duties, support enrollment, eligibility, and claims processes, and work to ensure smooth operations and exceptional customer interactions.

We seek a bilingual professional with 3+ years of customer service experience, strong communication skills, and proficiency in Outlook and Word.

Qualifications

• 3 years of proven customer service experience.
• Excellent verbal, listening, and written communication skills.
• Strong aptitude for quickly learning and navigating new technology and systems.
• Proficiency with Microsoft Office Outlook and Word.
• Genuine passion for improving consumer experiences.
• Bilingual proficiency in English and Spanish is mandatory.

Responsibilities

• Perform varied daily activities across multiple service functions to ensure efficiency and satisfaction.
• Handle moderately complex administrative, operational, and customer support tasks with precision.
• Carry out necessary computations to support service operations.
• Assist in client support, client services, and client administration.
• Oversee enrollment and eligibility processes for seamless onboarding.
• Process claims accurately and resolve related issues.
• Investigate and settle customer service issues with sound judgment and policy interpretation.
• Work independently within defined parameters and manage task prioritization.

Skills

Customer service

Typing & data entry

Communication

Tech literacy

MS Office

Bilingual EN/ES

Education

Associate's or Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Job description

Aquent is partnering with a leading organization dedicated to enhancing consumer experiences within the service sector. This is an exciting opportunity to join a team that values innovation, customer satisfaction, and continuous improvement. We are seeking talented individuals who are passionate about making a tangible difference in the lives of consumers, contributing to an environment where every interaction is an opportunity to build trust and deliver exceptional service. Are you ready to be at the forefront of customer satisfaction, transforming daily operations into opportunities for exceptional service? We are looking for a dynamic and dedicated professional to join our client’s team, where you will play a pivotal role in ensuring smooth and efficient service delivery. This position offers you the chance to directly influence consumer experiences, manage diverse service functions, and contribute to an organization that genuinely cares about its customers. If you thrive in an environment where your problem-solving skills and commitment to excellence can shine, this is your opportunity to make a significant impact!

What You’ll Do

• Perform varied daily activities across multiple service functions, ensuring operational efficiency and customer satisfaction.
• Handle moderately complex administrative, operational, and customer support assignments with precision and care.
• Conduct necessary computations accurately to support service operations.
• Engage in critical functions such as client support, client services, and client administration.
• Manage enrollment and eligibility processes, ensuring seamless consumer onboarding.
• Process claims efficiently and accurately, resolving issues as they arise.
• Investigate and settle customer service issues and claims, applying sound judgment and policy interpretation.
• Work autonomously within defined parameters, demonstrating latitude over prioritization and timing of tasks.
• Contribute to an environment focused on continuously improving consumer experiences through every interaction.

Must-Have Qualifications

• 3 years of proven customer service experience, including proficient typing and data entry skills.
• Exceptional verbal, listening, and written communication skills, enabling clear and empathetic interactions.
• A strong aptitude for quickly learning and seamlessly navigating new technology, systems, and applications.
• Proficiency in Microsoft Office Outlook and Word.
• A genuine passion for contributing to an organization dedicated to continuously enhancing consumer experiences.
• Bilingual proficiency is mandatory for this role, enabling broader consumer support.

Nice-to-Have Qualifications

• An Associate’s or Bachelor’s Degree.
• Previous experience in the healthcare sector.
• Prior experience in inbound and/or outbound call center environments.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

• Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
• We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.