Customer Service Rep - International

Priority Dispatch Corp.; Northern (KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Service Representative to listen and respond to customers’ needs, provide product information, take orders and handle questions or complaints. You will maintain customer accounts, process quotations and coordinate with distributors and sales teams.

The role emphasizes thorough communication, accuracy, and multi-lingual capabilities while collaborating with management to develop customer accounts internationally.

Qualifications

• Bachelor's degree preferred, but combination of education and experience considered.
• Experience in engineering or manufacturing environment preferred.
• Ability to read blueprints and understand tight tolerances.
• Strong computer skills with MS Office.
• Must communicate effectively with customers, sales reps, distributors and internal teams.

Responsibilities

• Develop and maintain professional relationships with international customer accounts.
• Communicate with customers, sales representatives, distributors and production manager with any order updates.
• Process quotations, purchase orders and other related information for order entry, and process customer’s claims.
• Prepare and enter technical drawings, recommend potential products and services to customers.
• Analyze customers’ needs and collaborate with management to develop customer accounts.

Skills

Customer service

MS Office

Blueprint reading

Communication

Detail oriented

Multilingual

Education

Bachelor's degree preferred

Job description

# Customer Service Rep - InternationalHot JobMO 28 - Saint Charles, MO 63304## OverviewSalary Range$19.00 - $21.00 Hourly## DescriptionThe Customer Service Representative will typically do the following: listen and respond to customers’ needs and concerns, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.**ESSENTIAL DUTIES AND RESPONSIBILITIES*** Develop and maintain professional relationships with international customer accounts* Communicate with customers, sales representatives, distributors and production manager with any order updates* Process quotations, purchases orders and other related information for order entry, and process customer’s claims* Prepare and enter technical drawings, recommend potential products and services to customers* Analyze customers’ needs and collaborate with management to develop customer accounts* This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.## Qualifications# Qualifications and requirements* Must be at least 18 years of age* Bachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degree* Experience in an engineering or manufacturing environment preferred* Ability to read and understand blueprints* Understanding of tight precision tolerances* Technical aptitude is a plus* Strong computer skills and advanced working knowledge of MS Office* Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude* Must be detail oriented and well organized* Multi-lingual is a plus# # Experience* 2+ years’ experience with the above criteria# physical requirements* Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasks* Must be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.# Career path OpportunitiesLead, Supervisor and Manager level roles within the organization