Sales Support Specialist

Vanguard Computers, Inc.; Indiana (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Vanguard Computers, Inc. is seeking a Sales Support Specialist I to assist the Inside Account Executive and ensure accurate pricing for projects.

You will interface with customers via email, phone, and in person to handle questions, process quotes, bids, and orders, and maintain accurate order status, while learning manufacturer programs and creating custom build quotes for clients. Strong data entry skills, attention to detail, and proficiency in MS Office and CRM tools are essential to succeed

Qualifications

• Requires high school diploma; associate or bachelor\'s in business/marketing preferred.
• Proficient in MS Office and MS Excel.
• Strong verbal and written communication; familiarity with CRM tools.
• Ability to multi-task, prioritize, and maintain accuracy.

Responsibilities

• Gather accurate pricing and availability of equipment.
• Assist with quotes and bids as requested.
• Process RMA requests.
• Data Entry (Sales orders/Quotes).
• Provide custom build quotes/orders/reports.
• Maintain accurate order status.
• Research and understand manufacturers\' programs and opportunities.
• Marketing and Deal registration including NBO/NCB and other special pricing.

Skills

MS Office

MS Excel

CRM tools

Data entry

Communication skills

Organizational skills

Education

High School diploma

Associate or Bachelor's Degree in Business/Marketing

Tools

CRM software

Job description

Who We Are

Vanguard Computers is a Wisconsin-based company founded in 1983. We are a woman and minority-owned business that prides itself on the strength of its employees and vendor partnerships. Our main areas of focus are Procurement and IT lifecycle management solutions and services. Our customers range from large corporations to public sector. Our solutions deliver operational efficiencies that allow our customers to free up their IT resources. Vanguard has been awarded many national and state contracts that our customers utilize to receive aggressive industry pricing.

Sales Support Specialist I

Role And Responsibilities

The Sales Support Specialist’s job is to assist the Inside Account Executive. The responsibility is to be sure the Inside Account Executives have accurate and timely pricing for projects and awarded purchase orders are processed accurately and promptly. The Sales Support Specialist will interface with customers via email, phone, and face to face in a support role to ensure that their questions and orders are handled promptly.

• Gather accurate pricing and availability of equipment
• Assist with quotes and bids as requested
• Process RMA requests
• Data Entry (Sales orders/Quotes)
• Provide custom build quotes/orders/reports
• Maintain accurate order status
• Research and understand manufacturers’ programs and opportunities
• Marketing and Deal registration including NBO/NCB and other special pricing

Qualifications

• High School diploma required, Associate or Bachelor's Degree in Business, or Marketing preferred.
• Proficient in computer software systems including MS Office and MS Excel
• Strong verbal and written communication skills
• Familiarity with CRM tools
• Ability to multi-task, prioritize and work efficiently
• Excellent organizational skills
• Excellent Data Entry skills, and attention to detail “a must”
• Knowledge of sales practices and the most efficient customer service techniques