Sales Support Specialist

Custom Sign Source; Port Morris (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Job summary

A local signage company in Port Morris, NJ, is seeking a customer support representative to be the initial point of contact for customers. This role involves supporting field sales, managing communications, and assisting with estimates. Candidates should have experience in customer-facing roles, be proficient in Microsoft Office, and possess strong multitasking abilities. A high school degree is required, and an associate degree is a plus. The company offers various benefits including performance bonuses and health insurance.

Qualifications

• Experience in a customer-facing role is required.
• Must be able to perform basic mathematical calculations correctly.
• Fluency in English and clear communication is necessary.

Responsibilities

• Be the initial point of contact for customers.
• Support field sales and design staff.
• Monitor communications with customers.
• Complete basic/simple estimates.
• Contact vendors for cost information.

Skills

Customer-facing experience

Proficiency in Microsoft Office

PC-based browser skills

Ability to learn new software

Basic mathematical calculations

Multitasking ability

Education

High school degree

Associate degree

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Vision insurance

Position description:

This IS NOT A CALL CENTER/COLD CALLING TYPE JOB!
Be the initial point of contact for customers and support field sales and our design staff by managing the processes associated with initial customer set-up; monitoring communications, both verbal and written; and be the outbound contact with customers and prospects.

Communications

• Answer incoming phone calls and walk-in prospects
• Gather customer information and request additional information
• Monitor e‑mail account for on‑line "requests for estimates" and "contact me" requests.
• Take Credit Card information for deposit or final payment
• Make follow‑up calls and email communications to clients

Sales Support

• Complete basic/simple estimates.
• Contact vendors to get cost information.
• Source hard‑to‑find materials, parts, and components for use in building estimates.
• Work with the sales team to begin the estimating process:
  Work with the design team to gather information for the quoting process where possible

Skills/ Experience

• Experience in a customer‑facing role is required.
• Proficiency in Microsoft Office suite.
• Must be proficient in using PC‑based browsers and PC‑based computer programs.
• Ability to learn new software such as Adobe Illustrator for sizing projects for estimating.
• Must be able to perform basic mathematical calculations correctly.
• Experience in a sign or printing business is not required but considered a plus for this role.
• Ability to multitask when necessary while providing primary focus to prioritized tasks.

Minimum requirements

• Must have a valid driver’s license and be able to provide their own transportation to/from work.
• Must at a minimum have a high school degree, an associate degree is a plus.
• Must be fluent in English and be able to communicate clearly with customers and co‑workers.
• Must have legible handwriting skills.