Administrative Support

Construction Resources; Santa Rosa Beach (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer paid life insurance

Employer paid long-term disability

Flexible spending accounts

Voluntary short-term disability

Voluntary life insurance

Job summary

Construction Resources, located in Santa Rosa Beach, Florida, is seeking a Sales Support Specialist to manage customer orders and provide effective communication across teams. This role involves assisting with order processing and ensuring high levels of customer satisfaction.

The ideal candidate will have strong communication and organizational skills, a High School Diploma or GED, and previous customer service experience. This is a full-time position and may require overtime based on business needs.

Qualifications

• Strong organizational skills and effective team player.
• Ability to multi-task and work within specified timeframes.
• Previous customer service work experience is required.

Responsibilities

• Manage customer orders with project manager.
• Communicate with Sourcing team for product availability.
• Answer incoming calls or emails promptly.

Skills

Organizational skills

Communication skills

Detail-oriented

Customer service

Bilingual English/Spanish

Microsoft Office

Education

High School Diploma or GED

Job description

SUMMARY/OBJECTIVE The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. The role will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information, and scheduling. It acts as a liaison between production, customers, and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist plays a pivotal role in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success.

RESPONSIBILITIES & QUALIFICATIONS

• Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services.
• Manage order entry in Stone Profit System.
• Communicate with Sourcing team and SOPT to secure needed product.
• Communicate with production or scheduling managers concerning special requirements on orders.
• Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members.
• Communicate any credit issues discovered upon order entry to appropriate sales personnel.
• Answer incoming calls or emails in a timely and professional manner.
• Perform other duties as requested.
• High School Diploma or GED required.
• Strong organizational skills and effective team player.
• Ability to be detail‑oriented, multi‑task, and work within specified timeframes.
• Strong verbal and written communication skills are required; bilingual English/Spanish is a plus.
• Previous customer service work experience is required; previous work experience in the industry is preferred.
• Proficient with Microsoft Office (Outlook, Excel, Word).

BENEFITS

• Medical
• Dental
• Vision
• Employer paid basic employee life and AD&D insurance
• Employer paid long‑term disability
• Flexible spending accounts
• Voluntary short‑term disability
• Voluntary life and AD&D insurance
• Voluntary accident insurance
• Voluntary critical illness insurance

EEO STATEMENT

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The responsibilities of this position require the employee to speak or hear regularly, sit for extended periods of time, stand, walk, climb stairs, use hands to manipulate tools or materials, and reach with hands and arms. Specific vision abilities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

POSITION TYPE & EXPECTED HOURS OF WORK

This is a full‑time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.