Sales Support Coordinator

Sign Group; New Albany, Northern (IN, KY); Hybride; USD 40 000 - 52 000; Plein temps

Résumé du poste

Sign Group is seeking a Sales Support Coordinator to assist our sales team and serve as the first point of contact for customers visiting or calling our office.

You will play a key role in keeping projects moving smoothly by coordinating administrative tasks, assisting customers, and helping ensure important details don’t fall through the cracks.

Qualifications

• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Friendly and professional customer service skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail.
• Proficiency with Microsoft Office and general computer systems.
• Ability to work independently while collaborating with multiple departments.
• Prior administrative, customer service, or sales support experience is preferred.

Responsabilités

• Answer incoming phone calls and direct inquiries appropriately.
• Greet and assist customers visiting our office.
• Support the sales team with administrative and organizational tasks.
• Assist with permit applications and related paperwork.
• Help gather information needed for quotes, projects, and customer requests.
• Coordinate communication between sales, design, production, and installation departments.
• Maintain customer records and project documentation.
• Schedule appointments and assist with calendar management when needed.
• Follow up with customers regarding project status, approvals, and required information.
• Assist with inside sales opportunities and customer inquiries.
• Help ensure projects move efficiently through the sales process.

Description du poste

Join a team that helps businesses, organizations, schools, and communities bring their brands to life through custom signs, graphics, monuments, historical markers, vehicle wraps, and architectural signage.

We are a well-established, full-service sign manufacturer seeking a highly organized and customer-focused Sales Support Coordinator to assist our sales team and serve as the first point of contact for customers visiting or calling our office.

This position plays a key role in keeping projects moving smoothly by supporting our outside sales team, coordinating administrative tasks, assisting customers, and helping ensure important details don't fall through the cracks.

Responsibilities

• Answer incoming phone calls and direct inquiries appropriately.
• Greet and assist customers visiting our office.
• Support the sales team with administrative and organizational tasks.
• Assist with permit applications and related paperwork.
• Help gather information needed for quotes, projects, and customer requests.
• Coordinate communication between sales, design, production, and installation departments.
• Maintain customer records and project documentation.
• Schedule appointments and assist with calendar management when needed.
• Follow up with customers regarding project status, approvals, and required information.
• Assist with inside sales opportunities and customer inquiries.
• Help ensure projects move efficiently through the sales process.

Qualifications

• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Friendly and professional customer service skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail.
• Proficiency with Microsoft Office and general computer systems.
• Ability to work independently while collaborating with multiple departments.
• Prior administrative, customer service, or sales support experience is preferred.

Bonus Skills

• Experience in the sign, construction, manufacturing, or service industries.
• Familiarity with permit applications and municipal processes.
• CRM or project management software experience.
• Experience handling customer inquiries and inside sales opportunities.
• Strong problem-solving and organizational abilities.

What You'll Find Here

No two days are exactly the same. One day you may be helping a sales representative prepare permit paperwork for a new monument sign, and the next you may be assisting a customer with a vehicle graphics project or helping coordinate information needed to keep a major sign project on schedule.

You'll work closely with sales, design, production, installation, and management teams while helping create products that are visible throughout our community.

What We're Looking For

The ideal candidate is organized, dependable, customer-focused, and enjoys helping others succeed. This person thrives in a team environment, communicates well, and takes pride in keeping projects organized and moving forward.

We believe the best Sales Support Coordinators are problem solvers who enjoy helping customers while supporting the team behind the scenes.