Sales Support Specialist

Oklahoma Embroidery Supply & Design (OESD); Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading company in the digital embroidery design space! As an Inside Sales Support Associate, you'll play a crucial role in assisting the sales team and ensuring customer satisfaction. This full-time, onsite position offers the opportunity to work closely with passionate home-embroidery enthusiasts. Your skills in communication and organization will shine as you manage leads, process orders, and support our sales representatives. If you're excited about helping customers and contributing to a thriving community, this role is perfect for you!

Qualifications

• Strong organizational and time management skills are essential.
• Excellent communication skills are required for customer interactions.

Responsibilities

• Assist the sales team with administrative and operational tasks.
• Manage leads, onboard new accounts, and process orders.

Skills

Organizational Skills

Communication Skills

CRM Software Proficiency

Microsoft Office Suite

Analytical Skills

Problem-Solving Skills

Tools

CRM Software

Microsoft Office Suite

Job description

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Direct message the job poster from Oklahoma Embroidery Supply & Design (OESD)

Corporate Recruiter at Bernina of America, LLC

Join the dynamic team at Oklahoma Embroidery Supply and Design (OESD)—a leader in the digital embroidery design space, renowned for top-tier supplies and educational support. We cater to the passionate community of home-embroidery enthusiasts. We're looking for an Inside Sales Support Associate who's not just skilled but genuinely excited to help customers get the most out of our products.

Job Overview

This role focuses on assisting the sales team with administrative and operational tasks to drive sales success, supporting our dealers and sales representatives. Responsibilities include managing leads, onboarding new accounts, processing orders, coordinating with sales teams, and ensuring customer satisfaction.

This is a full-time, onsite role at our headquarters in Oklahoma City, OK, with occasional travel to trade shows and industry or company events.

Duties

• Maintain communication equipment by troubleshooting, reporting, and tracking problems.
• Follow standards and recommend policies to improve quality results.
• Generate revenue by soliciting and obtaining orders, understanding technical requirements, providing technical information, and developing accounts.
• Research and identify potential accounts, solicit new accounts, build rapport, provide technical explanations, and prepare quotations.
• Answer inquiries via telephone, fax, and email; verify and enter information to close new accounts.
• Transfer orders to fulfillment, communicate delivery dates, and process backorders or returns.
• Check customer buying history, suggest related and new items, and explain technical features to develop accounts.
• Stay updated on new products and participate in educational opportunities.

Experience

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Experience in sales support or related customer service roles.
• Strong analytical and problem-solving skills.
• Ownership of requests and goals, with a focus on adding value.

Join us as we strive to deliver outstanding sales support service to our customers!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and Customer Service

Industries

• Wholesale

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